If you enjoy in-depth troubleshooting and take pride in providing excellent customer support, this may be just the job you're looking for! NCS has an immediate opening on for a Support Technician with our Skype for Business / Microsoft Teams Tier 3 Escalation Team in Redmond, WA. Team members provide top-tier Skype for Business (previously Lync) and MS Teams support for a large corporate customer in a dynamic, yet collaborative environment.
As a member of this team, you would serve as a final escalation point for Skype for Business and MS Teams related issues in an environment of over 200,000 end users. You would be part of a team that specializes in troubleshooting wide-scale service issues, identifying product bugs, and driving resolution with the associated product teams. Don’t quite have all the qualifications below? If you are technically astute and have a proven ability and willingness to learn and grow in a constantly changing environment, then we are willing to invest the time and resources to help you reach that next level.
Essential Functions & Duties Include:
Skills and Qualifications:
Active Directory, Wired/Wireless Networking, TCP/IP, DNS, DHCP, Firewalls, VLANs, Server Administration, PC Hardware, Audio/Video Peripherals, Azure, Office 365, Exchange, Enterprise Telephony & VoIP, SQL, Scripting/Programming (PowerShell and C# are a plus)
Job Type: Full-time