Full Job Description
Reporting into the Network Operations Engineering Manager this role will be responsible for operations and maintenance of the network and providing level 3 support for services that Megaport & ECIX customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable and resilient network with a focus on automation and providing elastic services to customers on demand.
Passionate about scalable networking with an interest in automation and software, you will work on solving problems in a robust way with a focus on customer experience and the end product. Ideally you have come from a telecommunications or content distribution network background with experience working on large global networks with intimate knowledge of routing protocols and label switching. Experience with SDN and cloud based networking concepts a must.
** Please note that this is a 12 month fixed term contract to start, based in the US.**
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. In 2016 Megaport acquired ECIX, which is Germany’s second largest IXP (Internet Exchange Point) by membership and traffic, and one of the largest IXPS in Europe.
Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $1.5 Billion. We’re a lean, high-achieving team made up of over 180 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
What you will be doing
Operations and maintenance of Megaport’s next generation network
Major network and L3 customer incident fault resolution
Document all work completed in Megaport’s OSS/BSS systems
Ensure appropriate monitoring is implemented for network equipment
Maintain technical relationships with vendors and internal engineering teams
Provide escalation support for network operations centre staff, sales, deployment and other business units
Provide technical summaries of proposed, planned and completed technical work
Evaluation, testing and certification of new network hardware, systems and software
Development and delivery of training to Network Operations staff
Work with Engineering on network enhancement projects
What we are looking for
Passionate about technology and using technology to solve problems
Strong work ethic and willingness to continuously improve yourself
Focus on end user experience, taking the extra step so that users can get the most from their services
Proven strong background in network incident resolution, incident mitigation, deployment and maintenance
Production experience in OSPF, BGP, MPLS Traffic Engineering and MPLS L2/L3 VPN
Production experience in Juniper and Cisco hardware platforms
Experience managing network hardware installations and single mode fiber optics patching at 3rd party data centres
Linux OS and Perl or Python coding experience will be highly regarded
Be proactive and self-motivated
Organised with a strong attention to detail
Exceptional time management skills
Have the ability to take initiative and work effectively in a rapidly changing environment
Ability to work autonomously as well as in remote teams
KPIs for first 6 months of employment:
Gain understanding of Megaport’s network, products and services
Proficient in Megaports network operations systems and processes
Develop relationships with engineering teams and other internal stakeholders
Identify 3 areas of improvement and work with Network Operations Engineering Manager on implementing the improvements
What we offer
Creative, fun, and contemporary workspaces
Motivated team of industry experts and new talent
Flexible working environment
Cutting-edge software to drive efficient communication and collaboration
Training and development opportunities
Celebrated success with ‘Legend’ and ‘Kudos’ Awards
Health and wellness program
Opportunity to make a difference
All applications will be treated in confidence.
Candidates who meet the selection criteria will be invited to attend an interview.