Customer Service, Telephone - Seasonal

J&P Park Acquisitions, Inc.(Our brands include Park Seed, Jackson & Perkins and Wayside Gardens) - Greenwood, SC

Full-time | Temporary

EVENING AND WEEKEND HOURS ONLY

Primary Responsibilities: Respond to inbound calls related to order entry, catalog request and other inquiries in a manner that supports the Call Centers objectives. Provide customer satisfaction, increase sales, and maintain the integrity of the Company.

Specific Functions: Support the sales effort of the company by increasing the value of each telephone order by offering add-ons, upsells, coordinates and quantity discounts. Assist customers in problems related to orders and service.

Job Tasks and Responsibilities

  • Promptly accept calls in a warm, friendly and knowledgeable manner
  • Enter orders and catalog request quickly and accurately
  • Increase the Average Order Value - Upselling
  • Follow through with customer call back when necessary
  • Advise customers on product, production, quantities, prices and shipping
  • Provide planting recommendations related to growing zones
  • Manage and resolve customer complaints in the best interest of the customer and the company
  • Authorize individual returns and allowances considering company guidelines and warranties/guarantees
  • Modify existing orders and make routine adjustments
  • Seek to increase job knowledge and improve job skills
  • Respond to emails and chats, researching customer inquiries using available resources
  • Identify and escalate customer and/or systems issues

Required Knowledge, Skills and Abilities

  • Knowledge of company catalog and product offerings, promotions, warranties/guarantees, procedures and websites
  • Exhibit knowledge of telephone techniques and speak in a professional manner
  • Be optimistic, self-motivated and customer focused
  • Work well as part of a team
  • Remain calm in stressful situations
  • Perform efficiently in a fast paced environment

Key Competencies

  • Exhibit excellent verbal and written communication skills
  • Maintain business etiquette at all times
  • Strive to achieve personal and corporate performance goals
  • Maintain excellent attendance/punctuality record
  • Be able to rotate to all shifts including weekends

Job Types: Full-time, Temporary

Salary: $9.00 /hour

Experience:

  • customer service PHONE: 1 year (Required)

Work environment:

  • Call center

Communication method(s) used:

  • Email