Audio Visual Field Service Engineer

Pragmatics, Inc. - Reston, VA


Company overview:
For more than three decades, Pragmatics has provided clients with award-winning customer service and expert solutions to complex challenges. Since 1985, Pragmatics has maintained a sterling reputation as a trusted, capable and innovative solutions provider.

Pragmatics’ industry-leading experts currently deliver high-impact solutions to a portfolio of 25 major information technology contracts with a range of Defense and Civilian Agencies. These include the Defense Information Systems Agency; the Departments of the Army, Health and Human Services, Homeland Security, Justice, State, and Treasury; the Federal Deposit Insurance Corporation; the General Services Administration; and several intelligence agencies. Pragmatics is proud of its ability to support our clients in achieving success in their important missions, and we look forward to continuing to provide them with the highest level of service.


Would you like to perform rewarding work while contributing to the success of an established, growing company? Pragmatics, Inc. is seeking an Audio-Visual Field Service Engineer to support implementation of state-of-the-art Classroom Operations at Army installations across the Contiguous United States (CONUS), primarily Mid-West to Southeast.

As an Audio-Visual Field Service Engineer, you will work jointly with our project management, engineering and install teams to deliver state-of-the-art classroom to support the U.S. Army Training and Doctrine Command (TRADOC). Specific duties include:

List duties

Oversee and manage customized installations and maintenance assignments to include tests, repairs, and troubleshooting of audio-visual (A/V) equipment
Conduct on-site training and acceptance testing with customers after completion of the installation
Review installation designs and provide feedback
Assist with the development of detail work plans for install crew and manage to the plan
Serve as liaison between install crew, project lead, and on-site customer
Conduct site surveys as required
Required skills

Above-average communications skills including both verbal and writing
Understanding of A/V related products and solutions
Proficiency with developing installation schedules
Ability to manage concurrent installation teams
Experience troubleshooting and resolving problems with A/V systems, including configuration, programming, and system integration
Ability and willingness to serve in extended travel status (90%) within the 48 contiguous United States (GSA per diem rates apply)
CTS certification or ability to obtain CTS within 90 days of hire
Desired skills

Experience installing audio visual systems at a customer site, while progress is being monitored by customer representatives
Experience installing audio and visual systems at U.S. Army installations
Experience designing audio visual systems for either commercial or Federal customers
Certifications: CTS-D or CTS-I certification


Education and Years of Experience

Associates degree in related field or 3-5 years practical experience



Pragmatics is an Equal Employment Opportunity Employer. Pragmatics prohibits discrimination against employees and qualified applicants for employment on the basis of race, color, religion, sex (including pregnancy), age, disability, marital status, national origin, veteran status, or any other classification protected by applicable discrimination laws. Pragmatics will make reasonable accommodations, in appropriate cases, for qualified individuals with disabilities, if it can do so without undue hardship.