eBay is seeking a dynamic and experienced Leader with a strong project and operations background. We are looking for a leader that can support key programs whilst developing a team of professional project and program managers within Global Customer Experience (GCX). It is imperative that we find someone who enjoys partnering closely with key initiatives to help craft great customer experiences.
In this role, you will report to the Director of Marketplaces (MP) & GCX Initiatives and will lead and oversee a portfolio of work sponsored by the business (MP & GCX) helping to ensure positive relationships, input to solutions, execution, and deliverables to meet business objectives. You will also focus on continuously developing the capabilities of the team.
You will display a blend of skills including leadership, influence, business insight, communications, facilitation, leadership presence, tactical ability and project and operational skills. He / She will enjoy working across multiple areas of the business with a variety of partners to drive and lead change on behalf of the business.
You will collaborate and build partnerships with global and cross-functional leaders to ensure successful alignment within and beyond GCX
Lead key programs of work connected to the global GCX portfolio, ensuring appropriate planning, scheduling, and execution
Effectively lead, develop, coach and inspire a team of professional project and program managers
Align resources with portfolio and business priorities and effective solution and facilitate tradeoffs when constraints arise
Oversee the successful and timely execution of MP and GCX objectives in line with the project lifecycle and project management methods
Lead and facilitate Project Health, Project Plan Reviews and Project update meetings representing group or organization
Monitor individual, team and portfolio performance and implement improvements to improve efficiency and effectiveness of both performance and service
Effectively resolve conflict, remove roadblocks and support/lead on decision-making when critical issues arise
Continuously improve service and results for our people and the business, operating with a cross-functional and global lens
Promote standard methodology sharing across project/program teams as well as within own function
Lead and manage change for the team, including developing and driving effective change plans and balance execution efficiency with risk mitigation
Develop effective plans to meet both short and long-term goals
Make sound decisions in ambiguous or difficult situations, including when under pressure
Ensure the creation and maintenance of appropriate and effective progress reporting methods at the individual and team level
Demonstrated track record of performance and leading complex change for the business
8+ years professional related work experience and hands-on project and operational experience desired
3+ years of leadership experience in a large, cross-functional organization
Project Management Professional (PMP) certification a plus
Excellent organizational change management skills with a strong attention to detail
Outstanding collaboration and partnership capabilities are essential
Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
Ability to lead in a large, complex and diverse global organization and partner well with peers
Skilled in focusing on desired results, determining what is meaningful and urgent, and delegating effectively to meet deadlines and achieve desired results
Strong customer service orientation; strong interpersonal, organizational and communication skills
Experience with senior leadership and ability to deliver executive-level summary updates, reports and presentations
Exhibits strong written and verbal communication skills
Location & Travel:
The position is based in Salt Lake City
Travel requirements will vary with assignments (mainly San Jose). Expect 10 - 15% travel.
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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at email@example.com. We will make every effort to respond to your request for disability assistance as soon as possible.
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