- Communication Skills
Within BayBridgeDigital, the Digital Transformation Architect (DTA) help transform
our most strategic customers by helping Business & IT understand what is possible
and desirable, and how to get there, using all the power of Salesforce solutions and
its ecosystem to enhance and realize their strategy. DTAs are customer-directed
specialists solely focused on driving customer success through large-scale programs,
change management, strategic advisory, innovation, design thinking, roadmap,
usage, adoption and value. DTAs are dedicated to one customer at a time. This is a
great opportunity to join the leader in Digital Advisory and cloud computing
technology ( Salesforce, Zuora, Vlocity,…).
Advise, Imagine and align with CxO’s goals the company strategic digital vision.
Co-create a personalized plan that aligns corporate goals, what is possible, key business
measures / KPIs, and a practical implementation path.
Matrix-lead one of BayBridgeDigital’s most strategic customers as part of a blended team
with other BayBridgeDigital resources (Strategic Digital Advisors, Innovation Lab Team,
Customer Success, Project team, Industry specialists)
Improve the certainty of delivering large-scale change by aligning sponsor goals, key
customer and BayBridgeDigital stakeholders, and delivery resources into a program with
consistent and transparent processes.
Improve the certainty of absorbing large-scale transformational change by building
communications, education, methodologies ( design thinking,..) and continuous feedback
loops that engage everyone from end users to senior leaders.
Thanks to design-led approach, enable delivery with speed, agility, and stability by
implementing a decision making framework that balances regional and global attributes,
the frequency of change, quality of data and risk mitigation.
Accelerate productivity and buy-in through a series of activities that help end-users uncover
and articulate barriers, and co-design potential solutions to their needs.
Identify ” moments of truth” by visualizing the information stored within BayBridgeDigital
and other systems via our full suite of analytics capabilities.
Maximize speed to market by clearly understanding BayBridgeDigital’s product roadmap,
industry reference architectures, AppExchange offerings, and agile development.
Personalize best practices to customers including, but not limited to, roadmap, agile
development, change management, enterprise collaboration, operational support, and
alignment to business strategy. Increase user productivity, reduce TCO and accelerate
BayBridgeDigital investment payback, by formulating a plan to reduce the number of
disparate applications end users access to do their jobs.
Accelerate delivery and reduce project costs by executing a strategy to identify, recruit, on-
board, train and retain top talent skilled in BayBridgeDigital.
Improve adoption and value by working with senior executives to understand the vital
the information they need to do their jobs, and the tasks that can be easily simplified via
BayBridgeDigital’s accelerated methodology.
Provide timely account or issue executive summary status reporting both to customers and
Advocate customers’ product feature priorities internally, Contribute internally to the
BayBridgeDigital team, share knowledge and best practices with team members.
Most successful candidates have extensive experience in Agencies or Big 4 consulting
environments or within the industry as CIOs/SVPs/Directors and have earned MBAs.
Travel regularly (average of 50%), but may be higher or lower based on client assignment.
Expertise in Marketing, CRM, E-commerce, Artificial Intelligence, subscription economy
will be appreciated
Inquisitive mind, endless curiosity and passion for learning about customers, industries and
new approaches to doing things. How end users perform their jobs. Industry challenges and
The full suite of BayBridgeDigital’s continuously evolving approach and expertise
(SALESFORCE Sales cloud, Marketing cloud, CommerceCloud, ZUORA, VLOCITY,…
Innovations and best practices for delivering cloud solutions; Design thinking methodologies
Ability to translate vision and business issues into actionable roadmap and solutions
Strong self-starter with the ability to build a network within BayBridgeDigital and your
Effectively build, develop, and manage relationships with internal and customer senior
executives, setting expectations on their role as stakeholders vested in success.
Proven effectiveness at leading and facilitating meetings and workshops
Matrix leadership: Motivate, inspire, and coordinate a blended team of BayBridgeDigital,
Customer, ISV and System Integrators to solve customer challenges.
Ability to manage customer escalations (internally and externally) and negotiate resolution
Thrive in the unknown: creatively solve problems with limited input and resources in a fast-
paced, high-pressure environment.
Flawlessly execute consulting management activities, with high attention to detail,
organization and process.
Genuine passion, interest, willingness and ability to adjust to continuously changing priorities
and needs. Capability as credible and effective C-level advisor/coach, especially with regards
to change management (cultural, business and technical)
Executive-level communication and interpersonal skills, with the ability to effectively
navigate and mediate conflict and foster honest dialog
Proven experience establishing and running large-scale program management offices
Familiarity with implementing and supporting enterprise solutions (CRM, ERP, etc.)
Excellent understanding of software delivery processes and methodologies (i.e. waterfall,
agile, hybrid). Collaborate with customers and system integrators to map out current state user
workflows and functional architectures, evangelize the benefits of cloud-based technologies,
and personalize the future state end-user workflow.
Demonstrate the ability to quickly learn
Knowledge of process automation, user experience, and workflow is a plus.
Consultative approach, including the ability to translate customer needs into user stories and
Demonstrated ability to communicate, present and influence credibly and effectively at all
levels of a customer’s technology organization: COO/CIO to business manager to
administrator. Excellent situational awareness – must be comfortable with dynamic customer
environments and enthusiastically present our company.
Highly developed soft skills, such as listening, empathy, and the ability to adjust
communication style based on the audience.
Strong teamwork and facilitation skills with the ability to:
Balance conversations within groups
Offer suggestions and improvements to process and work effectively with all personalities.
Drive towards building consensus
Genuine interest and passion for learning, educating and mentoring.