Communications Specialist

Henry Ford Village - Dearborn, MI4.3

Greet and direct residents, visitors, and staff and handle questions/concerns efficiently.
  • Operate switchboard and direct calls efficiently.
  • Monitor reception area traffic-directing deliveries, packages, etc.
  • Keep accurate up to date lists of residents, alphabetically and by resident apartment.
  • Keep accurate census information; hospitalizations, deaths, etc.
  • Keep accurate list of residents who are away and dates returning for Security purposes.
  • Alert Security to emergencies in accurate, calm manner.
  • Monitor all pull cords for independent living. Track status of resident involved in situation, i.e. transported to hospital, etc.
  • Receive emergency calls from residents and staff and dispatch appropriate personnel.
  • Page on-call physicians as needed.
  • Dispatch and monitor daily transportation schedule.
  • Log all resident packages and notify of a package pick-up via notice in cubby hole.
  • Assure all mail is dispatched through U.S. Mail at the end of each day.
  • Sorts and distributes all inter-office mail.
  • Sends all residential faxes and copies.
  • Performs any additional duty as requested.
  • Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.