Onsite Community Manager

AAM, LLC. - Bluffton, SC

Full-timeEstimated: $50,000 - $64,000 a year
EducationSkills
Job Details
Description
For over 27 years, AAM continues to be one of the foremost providers of professional community association services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities. With over 600 employees among twelve offices in seven states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.

Position Summary:
To provide community management and effective customer service within an Active Adult (55+) community through in-depth knowledge of Governing Documents (CC&Rs) and compliance with all applicable State, City and County laws and regulations for community associations.

Position Responsibilities:
In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
Reviews monthly financials and submits A/P to the management company.
Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
Reviews incident reports, responds and implements timely solutions accordingly.
Performs other related duties as directed.

Knowledge, Skills and Abilities:
Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
High attention to detail.
Facilities management skills and experience.
Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
Ability to interact and work positively and effectively with staff and residents at all levels.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:
Walking and moving throughout the community common areas and facilities.
Sitting and standing for moderate periods of time.
Utilizing personal vehicle for business purposes as needed.
Sitting at work station utilizing a computer in an office setting.

Qualifications
Behaviors
Preferred

Loyal: Shows firm and constant support to a cause

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Leader: Inspires teammates to follow them

Functional Expert: Considered a thought leader on a subject

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education
Required

High School or better.

Preferred

Bachelors or better.

Experience
Required

2 years: Experience as an HOA Community Manager encompassing all of the following: Customer service experience problem-solving, seeking harmony and defusing conflict. Experience working with knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. In-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid driver’s license.
Preferred

3 years: Experience as an Onsite Community Manager within a large master planned association, preferably active adult.
Licenses & Certifications
Preferred

PCAM
CMCA
CAAM