About Us
We are a very profitable and fast-growing healthcare startup—a small and mighty team of 200 helping people find and enroll in ACA health coverage. As the largest health insurance exchange for the ACA, enrolling more individuals than healthcare.gov and all our competitors, we have helped over 10 million people enroll in health coverage to date in 2024. We're a mission-driven team that advocates for and cares deeply about the people we serve.
We're a double bottom-line company: revenues and enrollments in ACA coverage. The ACA brings high-quality, comprehensive, and affordable health coverage within reach for low-income Americans and we exist to make that promise a reality. Your contribution will help hundreds of thousands of people navigate the complex and confusing health insurance industry and enable them to access health care when they need it.
We are committed to building a team balanced in representation to best serve the people who use our products. We believe in creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging. These values are at the core of our culture and will continue to lead our organization to successful outcomes.
About the Role
We are looking for individuals with attention to detail, adaptability, integrity, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity. You will be fully remote and you will need reliable internet access for the duration of the role. Joining HealthSherpa will give you the opportunity to gain expert level knowledge within the health insurance industry. You will report to a Supervisor on your team and work with us through the end of December 2024.
Training Hours: 6 AM-2:30 PM PT | 7 AM-3:30 PM MT | 8 AM-4:30 PM CT | 9 AM-5:30 PM ET
Following training, you will be assigned one of the following shifts:
Shift 1: 7:30 AM-4 PM PT | 8:30 AM-5 PM MT | 9:30 AM-6 PM CT | 10:30 AM-7 PM ET
Shift 2: 8:30 AM-5 PM PT | 9:30 AM-6 PM MT | 10:30 AM-7 PM CT | 11:30 AM-8 PM ET
Check out this video to get a snapshot of who we are: https://www.youtube.com/watch?v=xB7HrDusl8E
You Will:
- Spend your day in a queue taking calls from insurance agents across the country
- Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
- Help agents troubleshoot the platform and answer questions about applications and referrals
- Support with other related tasks as needed
You Have:
- Fluency in spoken and written Spanish
- Previous customer service experience
- 3+ years of combined education, work, or volunteer experience
- A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
- A work space that is free of background noise and distraction to provide information privacy
What We Offer:
- Fully remote employment
- Hourly wage: $19 for bilingual in Spanish
- Computer and equipment for the duration of the role
- Monthly internet stipend
- Paid training
- Performance-based bonus opportunity
- Overtime opportunities
We're building a diverse and inclusive work environment where we learn from each other. We welcome and encourage people of diverse backgrounds, experiences, identities, abilities and perspectives to apply. We are an equal opportunity employer and a fun place to work. Come join the team at HealthSherpa.
Job Type: Seasonal
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Work from home
Shift:
Application Question(s):
- Can you confirm that you have a dedicated space to work remotely that has room for a desktop monitor and other provided equipment?
- We are bound by contractual obligations to ensure that all phone calls with agents are free of background noise and distractions. Can you confirm that your space will be quiet and free of any background noise while you are working?
- Do you have availability to work overtime and on weekends, specifically on Saturday, December 14th and Sunday, December 15th?
Language:
Work Location: Remote
