Want to be a part of something awesome? Be part of a team working in one of the most innovative, exciting retail spaces in the country. JOANN has become more than a place where people buy fabric and crafts; it’s a place where people come together to celebrate making things with their hands, hearts, and minds. Every day, we strive to inspire creativity in ourselves and our customers. Join us in having courage, cleverness and passion as we help people find their happy place.
The Assistant Store Manager is to be the right hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!
Develops long-lasting customer relationships by identifying and anticipating customers’ needs
Connects with the greater community and acts as a brand ambassador for JOANN
Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors
Stays adept at knowing the product and staying curious on new merchandise and trends
Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace
Able to cope with change and shift direction as needed
Drives sales by continually analyzing reports and identifying trends. Creates strategies to achieve both individual and store goals
Utilizes the FAST model to consistently deliver sales plan and company objective
Mentors and inspires the team to enhance the overall store’s performance
Creates a model for continuous learning while promoting teamwork and appreciation throughout the team
Develops in-store talent by creating succession plans and effectively managing performance
Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided
Communicates new initiatives, leadership messages, and promotions
Ensures impeccable execution of operational policies and procedures
Coaches and inspires the team to drive sales by exceeding customer expectations
Builds strategic plans and provides the necessary tools for the team to achieve KPIs
Medical, Dental and Vision benefit plans available!
Company-paid basic life insurance and short-term disability!
Qualified to participate in JOANN’s 401(k) Retirement Plan with an employer % match!
Team Member Discount, including double discount days!
Must be 18 years or older and have a high school diploma or equivalent
1-2 years of progressive retail management experience
Available to work a flexible schedule, including days, evenings, weekends and holidays
Our company is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Jo-Ann Stores, LLC. is an at-will employer, which means that your employment may be terminated by the Company or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and the Chief Executive Officer of the Company.