The Coordinator (Student Services Professional III) of Second Year Success is responsible for providing general advising and coordinating the mandatory advising program for second year at-risk and probationary students. The coordination of the program requires frequent communication with a variety of campus departments and offices and attention to detail. The incumbent must have advising, interpersonal, program assessment, and data management/interpretive skills. S/he must also be able to maintain effective working relationships with a variety of campus constituencies, including faculty, staff, and students. The incumbent must have the ability to work with minimal supervision and be able to adapt to rapidly changing circumstances. The incumbent provides some lead work direction to four academic advisors assigned to the program. The Coordinator makes complex decisions on a daily basis and must demonstrate sensitivity to the needs of a diverse campus population.
This position reports to the Director of the Academic Advising Center.
FLSA Exempt - This position is covered by health benefits, and is exempt, (not eligible for overtime compensation) according to the Fair Labor Standards Act.
Classification Salary Range
$4,554 – $6,488 monthly
Hiring Range $4,554 - 4,872 Monthly
Salary Grade/Range 1
Is this position Hourly or Intermittent? No
Regular or Temporary Temp
Full Time or Part Time Full Time
Pay Plan 12
Work Hours Monday-Friday, 8am-5pm. Work hours may vary depending on operations.
Through collaboration and academic guidance, the Academic Advising Center fosters a developmental process of assisting undergraduate students in clarifying and achieving their personal, professional, and educational goals.
Knowledge and Abilities:
The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification.
Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.
Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
1. Three years of advising-related experience.
2. Experience working with students dealing with highly sensitive issues.
3. Experience with and/or a general understanding of program coordination.
4. Experience and proficiency with Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
Knowledge, Skills and Abilities:
5. Ability to work independently and possess self-direction skills to be able to initiate plans, organize, prioritize, multi-task, and coordinate work in a fast paced organization.
6. Ability to work efficiently and effectively, and to adapt to change in a dynamic work environment.
7. Effective interpersonal skills.
8. Effective communication skills.
9. Ability to work with a diverse student population and diverse work environment.
10. Ability to provide lead work direction to others (e.g. student assistants).
Work Schedule Requirements:
11. Ability to work occasional evenings and weekends.
Conditions of Employment:
- Ability to pass a background check.
12. Master’s degree in a related field, such as Educational Leadership, College Student Personnel, or Educational Counseling.
13. Knowledge of General Education in the California State University system.
14. Experience working with at-risk students.
15. Experience with program coordination.
Is Background Check Required Yes
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position.
Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa).
Hiring Preference Not Applicable
Conflict of Interest
The duties of this position include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, an on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.
California Child Abuse and Neglect Reporting Act
The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in the California State University Executive Order 1083 as a condition of employment.