Full Job Description
Call center setting. Applicant will provide high-level of customer service. Demonstrating ability to have respectful and effective, communication and relationships with clients, community resources and co-workers to ensure seamless assistance to children and families on the WIC Program. This involves using proper telephone etiquette with a multi-cultural population.
Receive and process telephone calls requesting WIC services and information following program’s policies and procedures. Screen calls, collect data and prepare records, determination of most effective method of servicing requests and call priority. Provide appropriate information such as location of clinics, appointment verification, scheduling and rescheduling of appointments utilizing agency computer database. Knowledge of personal and/or network computers, office, word processing, email and database software applications and the operation of routine office equipment including, but not limited to, multi-line telephones, fax machines, copiers, calculators and filing systems.
Ability to type at the rate of 35 wpm. Possess good written and oral business communication skills. Bilingual in Spanish preferable. Must adhere to confidentiality standards, rules, and laws.
Be able to work with minimal supervision and be a team player. Bilingual preferred (Spanish and English). Includes some Saturday work. Clinic hours will vary.
Must possess valid Texas Driver’s License, be insurable. Basic math and computer skills required. High school diploma/GED required. Post high school clerical training desired.