Patient Service Representative - Urgent Care Center

Summit Medical Group - Westfield, NJ (30+ days ago)4.0


Summit Medical Group has an opening for a full time Patient Service Representative to join our Westfield, NJ Urgent Care Center. Our Patient Service Representative's typically work a 4 day/week with 2 12 hour days and 2 8.5 hour shifts. We are open until 8 pm Monday through Friday and do have weekend hours. The PSR is responsible for:

  • Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.*
  • Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.**
  • Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.**
  • Informs patients of delay in physician schedules, assists with patient comfort while delayed.**
  • Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.**
  • Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.**
  • Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
  • Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed*

Job Type: Full-time