The primary purpose of this role is to be directly accountable for the financial performance (sales, margin dollars, margin rate, close rate, vendor support, payment terms, etc..) of the unique set of Lowe’s Protection Plan offerings within the .com and retail landscape. This includes responsibility for working with all cross-functional partners inside Lowe’s and with vendors to assimilate and analyze information, design the brand and customer awareness, achieve protection plan strategies both in store and online, define new and future protection plan offerings, exceed customer expectations including terms and conditions compliance, as well as maintain actuarial financial performance.
Defines the 3 year strategy and owns the unique set of Lowe’s Protection Plan offerings within the .com and retail landscape in assigned categories.
Responsible for training & program management of the overall retail sales team that focuses on improving overall performance in the stores related the category.
Directs and influences extended teams in Lowes.com, Store Environment, Marketing, Pricing & Promotions, etc. as well as external vendor resources to build and execute Merchandising programs
Defines the retail price & benefits structure to remain competitive in the market and ensures we maintain legal compliance to the terms and conditions required by the program.
Defines the digital strategy within assigned category to drive customer awareness and post purchase experience
Serves as the subject matter expert regarding Lowe’s Protection Plans by analyzing data and trends from various sources (internal Lowe’s sources, industry, vendor, etc.) and uses data to make informed decisions regarding the program.
Drives the development of tactical plans within the category aligned to the overall Lowe’s strategy and bring the vision to realization.
Identifies gaps or growth opportunities within assigned category and determines solutions to close those gaps and/or keep Lowe’s ahead of new offerings.
Builds and maintains relationships with external vendors for assigned category, negotiate the best cost, pricing, payment terms as needed to secure the best opportunities for Lowe’s on an ongoing bases.
Bachelor's Degree or
3 years’ Experience in one or more of the following areas:
Purchasing, Buying, Sales, Merchandising, Category or Product Line Management, Warranty or a related field
5 years’ Experience in one or more of the following areas:
Purchasing, Buying, Sales, Merchandising, Category, Warranty, Product Line Management or a related field.
P&L Management Experience
Master's Degree Business Administration or related field
DOMESTIC TRAVEL REQUIREMENTS
- LESS THAN MONTHLY – Day Trips
- LESS THAN MONTHLY – Overnight Trips
- LESS THAN MONTHLY – Multiple Nights
INTERNATIONAL TRAVEL REQUIREMENTS
- LESS THAN MONTHLY – Overnight Trips, Multiple Nights