Other U.S. Wells Fargo locations may be considered
Wells Fargo Technology
Technology at Wells Fargo is at the heart of what enables us to satisfy our customers’ financial needs and help them succeed financially. The Wells Fargo Technology (“Technology”) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company.
The Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. The Technology team also helps customers by remaining trusted partners working with all lines of business to develop and deliver value-added products and services. To do this, the Technology team draws on the talents and motivation of thousands of technology team members across the enterprise. Altogether, the Technology team manages worldwide technology for more than 8,700 stores and 12,500 ATMs – larger than Starbucks and The Gap combined.
This executive leadership role is key and transformational for the Technology Infrastructure organization, as part of our Technology target operating model. It is accountable for targeted CIO relationship management for WWIT Infrastructure.
The WWIT Infrastructure leader serves as the single point of contact and the voice of the client for all infrastructure needs. This leader is accountable for application portfolios that include $100M+ in annual spend and partners with the client to provide everything from cost levers to reduce total cost of ownership, to technology currency of the environments, to timely design and delivery of infrastructure solutions.
Position Responsibilities and Expected Outcomes
Overall accountability for the Line of Business Infrastructure portfolio. Ensure that the business needs are being met
Responsible for ensuring that the CIO teams leverage enterprise services via ETI to meet the needs of the business partners
Ensure solutions are secure, scalable and stable. Partner with CIO leaders to champion solutions that meet both, availability and resiliency. Serve as an advocate for the customer during the implementation or configuration process of the chosen solution
Serve as a champion for both business needs into infrastructure as well as infrastructure solutions back to business partners. There will be an expectation of strong bi-directional communication that will serve as an input source for business planning and execution across ETI
Use proven communication methods to promote shared understanding across diverse audiences, convey complex messages and issues clearly and credibly, use persuasive logic to win support or change views, and deliver difficult/unpopular messages with clarity and diplomacy
Overall accountability for infrastructure roadmaps, demand forecasting and management, optimization through new and existing technology, SLAs, and transparency cost reporting
Contribute to the design of a business or product plan including the identification of alternative approaches and applicable sourcing models. Consult with the client on appropriate solution choices that are in line with business requirements, presenting cost benefit analysis and reasoned arguments in support of the selected strategy and return on investment propositions
Engage in collaborative problem solving and evaluation in an effort to understand the drivers that influence all parties and the levers that can be used in negotiating/influencing a desired outcome
Keep up-to-date with business trends and the needs and issues of internal and external stakeholders, anticipating their future needs
In partnership with architecture, champion the use and compliance of TI patterns architecture, standards and services
Listen, understand and identify customer expectations, preferences and aversions to help drive TI product and process strategy
Strategic Roadmap planning and execution
12+ years of technology infrastructure and strategy experience
7+ years of management experience in technology
Experience managing an enterprise-wide technology infrastructure or service component or all end-to-end distributive infrastructure activities for a major line of business
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.