District Manager

Parker's Convenience Stores - Savannah, GA3.4

Full-timeEstimated: $46,000 - $63,000 a year
Job Description


TITLE: District Manager

FLSA: Exempt

REPORTS TO: Director of Operations

ESSENTIAL FUNCTION: Maintains a visible presence within assigned district; oversees multi-unit convenience store operations to maximize sales and profitability within the district.

Store Financial Performance

Accountable to achieve financial operating plan to include controllable costs, sales projections, and operating profit for district

Responsible for operational systems and procedures designed to effect control of the stores costs, shrink and expenses

Responsible for achieving short and long-term sales goals and action plans to maximize revenue projections

Hold management accountable to utilizes company systems and procedures designed to control expenses and manage inventory

Periodically audit pricing, promos, voids and waste at each store. Assists management in identifying trends and is proactive in finding resolution

Take corrective action to prevent or resolve inventory losses caused by employee or vendor theft and accounting errors

Maintain budget targets with shrink, labor, supplies, cash and lottery

Hold store managers to follow a labor budget specific to each store based on established labor model, sales history and current trends

Complete daily, weekly and monthly reports as required for position; analyzes the details to identify trends

Marketing, Merchandising and Community Relations

Work with marketing department to achieve sales objectives, programming and inventory turns at each location

Train and hold stores accountable to implement product launch plans in coordination with the marketing departments’ planning calendar; ensures the availability of promotional items

Train and motivate the management team to drive sales plans, programs and promotions to meet stores objectives

Makes certain store display set up is in accordance with plan-o-grams and merchandising requirements set by the company

Ensure merchandise is displayed for great brand presentation through strategic merchandising techniques set by the company

Oversee in-store promotions and customer appreciation events as requested by the company

Ensure consistent company image throughout all promotional materials and events

Assist in building community relations throughout region to maintain brand reputation and involvement within local neighborhoods

Communicate with Director of Operations and Director of Marketing regarding any marketing or promotional activities before implementation

Conduct competitive analyses through gas and merchandise surveys

Maintain communication with field operations and management

Speak honesty and act with integrity at all times

Effectively communicate pertinent information to staff and management teams; encourages open communication and feedback

Earn the trust of others through open, honest communication and follow through

Facilitate meeting with store managers a minimum of one time each month

Proactively communicate operational openings of each store to Human Resources and assists in the hiring process for managers and employees as needed

Complete store roster each week to confirm there are no ghost employees and pass codes are secure

Work with Director of Human Resources to ensure that employees disciplinary action is fair and equitable, consistently administered, and all necessary progressive discipline documentation is completed prior to termination

Complete status/payroll change form for all compensation changes and management transfers to Human Resources within the same week of the effective date

Coaching, development, performance and morale of management teams and staff

Make certain employee applications, interview guides, reference check forms and all other personnel information are kept in a secured location at each store

Lead by example in following established recruiting, interviewing and hiring procedures and holds direct reports responsible to do the same

Ensure established company new hire orientation and training programs are completed and utilized to standard

Coach management on how to determine appropriate staffing levels within the store to ensure great customer service while managing labor costs

Supervise the performance and development of managers by periodically providing feedback to improve performance levels; administers corrective action documentation as needed

Conduct management performance evaluations and ensures employee reviews are conducted timely as required by company standards

Act as company representative at all times and is perceived as being a positive moral force, as judged by peers and subordinates

Focus on the retention of quality employees and management by providing opportunities for growth and development; makes employee development a priority

Provide personal recognition of employees and managers to reward their contributions toward goals and company objectives

Provide a leadership climate which promotes fair and consistent application of company policies and procedures

Make recommendations which are “given particular weight” for hiring and firing other employees within the respective store

Provide “added value” to the store through building relationships, supervising, coaching, and mentoring of staff

Customer Service

Lead by example by acknowledging and greeting all customers as they enter the store

Interact with guests and employees in a respectful, courteous manner, creating a friendly atmosphere

Coach managers and employees on how to properly handle customer complaints and provide exceptional levels of service

Hold employees accountable to adhere to federal, state and local laws regarding alcohol and tobacco sales

Respond to customer complaints within 24 hours and completes investigation into incidents with a sense of urgency

Facilitate store walks each week to verify compliance with company procedures, store cleanliness and customer service levels; insists on high standards

Management and Leadership responsibilities

Support the team with a hands on management style and leads with a sense of urgency and purpose

Complete a minimum of one pm drive by at each location a minimum of once per month

Complete checklist each day while visiting the stores to monitor key controllable areas and submits to DO for review

Collect and forwards competitive activity to management

Complete responsibilities within established deadlines and maintains commitments

Customarily exercises discretion and independent judgment to ensure sound operations

Perform “concurrent duties” of non-exempt tasks during appropriate times.

Hold employees responsible to complete shift checklists, store walk’s cleaning projects and ensures the completion of tasks

Direct employees to maintain clear isles and walk ways in compliance with ADA Title III requirements

Adhere to company safety and security practices at all times

Audit stores to assure proper ringing, reporting and accounting of all sales, including merchandise, gasoline, lottery, coupons, and gift cards

Hold management and employees accountable to practice sanitary and safe food handling procedures at all times

Compliance to company standards, systems, procedures, and policies

Accountable to act with integrity, adhere to company expectations of performance and behavior; abide by work rules and demonstrate high standards of moral and ethical conduct at all times

Abide by company policies and procedures as established in the Employee Handbook and Training Materials

Make certain company safety, robbery prevention and security procedures are communicated and practiced by all employees while performing their work duties

Ensure employees have an excellent personal appearance by following uniform guidelines and personal hygiene standards by being in a clean uniform prior to the start of each shift

Must be reliable and punctual in reporting to work as scheduled; Enforces company time and attendance policy

May not sign contracts on behalf of the company

Review disciplinary documentation with Human Resources prior to any employee separation

Maintain confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing Management or Human Resources

Responsible to ensure the completion of all required documentation in compliance with payroll, state and federal labor laws, and company personnel policies

May only make expenditures from vendors for authorized items in Pricebook for normal store operations. Unauthorized vendors, unauthorized products, and quantities exceeding normal business volumes must be approved by the Director of Operations; trains employees and managers to do the same

Appearance and maintenance of store and fuel station equipment

Partner with maintenance department to ensure preventative maintenance program is in place at each store

Immediately report all safety issues, incidents, and maintenance needs to the Director of Operations

Uphold cleanliness standards through store evaluations and holds management teams accountable for deficiencies

Associates or Bachelor’s degree or equivalent experience
Minimum of 5+ years multi-unit retail experience, convenience store experience preferred; or a minimum of 5+ years of store management experience within Parker’s
Must maintain a current, valid, unrestricted driver’s license with an insurable driving record
Current ServSafe Certification
Successful completion of age restricted alcohol and tobacco sales training
Successful completion of UST Training

Able to provide excellence in service; perform basic mathematical calculations, read and write, understand and follow general instructions
Must be detail-oriented and accurate
Must have good interpersonal and problem solving skills
Ability to multi-task effectively in a busy environment
Responsible, dependable, and adaptable to change
District Managers are scheduled a variable five day work week, or as business necessitates

The characteristics described here are representative of those an employee encounters while performing the essential functions of food service position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shift Length – Varies – 8 to 10 hour shifts
Flooring and Lighting – Cement, tile, textured flooring and florescent lighting
Environment – Subject to wet floors, temperature extremes, and loud noise
Must be able to stand for long periods of time – this job will require constant walking, standing, squatting, and reaching.
Must be able to lift 35 lbs. - occasionally up to 50 lbs.
Must be able to continuously bend, squat reach and twist.