Retail Operations Manager

Sephora - San Francisco, CA

Full-time | Temporary
Job ID: 175227
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 32nd Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type (Regular/Temporary): Regular
Job Function: Retail Operations

Retail Operations

Our Retail Operations organization includes a rock star team of business operators and strategic thinkers responsible for coming together to unleash our stores’ and employees’ full potential. Whether we are launching a new business models and initiatives across the country, optimizing our existing processes, or supporting the day-to-day activities taking place in stores, this team is relentlessly focused on enabling world-class operations, delighting our clients, delighting our partners, and serving as a true voice for our stores. We work at a lightning fast pace and no one day is the same as the next, but as part of this team, you’ll have the opportunity to leave your fingerprint on a growing number of the most loved stores in the beauty and retail community.

Your role at Sephora

The Manager of Field Operations will be at the forefront of enabling store and upper field leadership (Zone VP, Regional Director and District Managers) performance. This critical role will support the development of a new capability at Sephora. The Manager of Field Operations will be responsible for driving upper field leadership operational effectiveness, change readiness, input to communication, learning/training, and change implementation.

This role will report directly to the Senior Manager of Field Operations and will be responsible for leading and executing multiple complex critical cross-functional initiatives simultaneously, including but not limited to the implementation of operational effectiveness strategies, processes, and technologies, to drive adoption and sustainment.

1. Retail Operations

Support implementation of an effective district-level Operations Expert program structure and robust change management strategy to increase adoption, compliance, and drive business outcomes.
Manage Operations Expert program, partnering with Retail Operation leadership teams to collect and develop compelling content that will drive business results and adoption of process changes, new initiatives, and new business models.
Manage the development of a holistic Holiday Strategy spanning across Retail Operations and Field Support Center functions.
Conduct post-holiday analysis, recap, and determine lessons learned and action plan to drive continuous improvements.
Support key cross-functional retail projects spanning across multiple departments, field leadership, and stores.
2. Field Leader Effectiveness

Partner with Field Leadership teams to identify opportunities to improve operational effectiveness, talent planning, and compliance.
Coach project team/leaders on how to role model the effectiveness/change we are seeking.
Oversee development and execution of initiatives focused on driving upper field leadership effectiveness.
Develop tools and processes to enable efficient and effective day-to-day operations for upper field leadership.
Develop and execute a robust change management strategy to drive adoption for field effectiveness initiatives.
3. Field Objective Planning

In partnership with executive store organization leadership and other departments, support analysis and development of compelling field objectives aligned to achieving business outcomes, driving compliance to desired business processes, and supporting change to an evolving retail landscape.
4. Field Leadership Alignment

Facilitate annual field leadership alignment and re-districting activities to support accelerated store growth.
Develop transition plans to support changes to field leadership alignment.
5. District Performance Improvement

Facilitate key engagements and task forces for targeted regional groups to identify and diagnose district performance opportunities and successes, develop performance improvement plans in partnership with the Field Support Center and Retail Operations team members, and drive measurable improvement and scale through execution on action plans.
Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have:
3-5 years of broad strategic, operational, and change management experience across retail and/or multiple industries with field organizations – management consulting experience preferred
Experience in change management methodology with an ability to effectively communicate up, down, and across the organization, with stores, and with field leaders
Obsession with designing pragmatic and streamlined operational plans and process improvement leveraging a design-thinking mindset
Exceptional attention to detail, work ethic, and work product quality
A strategic and forward thinking mindset with the ability to prioritize work
The ability to work in a highly matrixed organization supporting both corporate and field/store partners
Strong critical thinking and analytical abilities with courage to make key decisions independently
Experience managing multiple concurrent projects being executed by multiple team members
Flexibility and adaptability to pivot as business demand changes
Experience building, motivating, and leading high performing teams
The ability to travel to stores and field leadership meetings up to 20% of the time

You’ll love working here because:
The manifesto. Sephora believes in championing all beauty, living with courage, and standing fearlessly together to celebrate our differences. We will never stop building a community where diversity is expected, self-expression is honored, all are welcomed, and you are included. We belong to something beautiful.
The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora’s goal is to create and nurture a safe and productive work environment for all. We are an equal opportunity employer that values diversity at our company and insists on creating a space where everyone feels they belong. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.


SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world-class brands - including its own private label, SEPHORA COLLECTION. Sephora's curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one-on-one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award-winning website and ever-growing presence on social-media make it the world's premier digital beauty destination.