Administrative Assistant/Insurance Verification Coordinator

Fertility Solutions - Woburn, MA


The Administrative Assistant - Insurance Verification Coordinator is a dual position that communicates directly with individuals and couples who are interested in learning about the assisted reproductive technologies at Fertility Solutions and verifying patient insurance coverage. Responsibilities include: welcoming patients in a professional and warm manner, handling patient calls and web inquiries timely and with courtesy, accurately and completely updating patient information in EMR, provides clear and concise information to patients in ways that are easily understood and processed by non-medical professionals, coordinates insurance verification process and functions as a resource for patients around managed care plans, insurance and referral issues. Other job responsibilities include phone coverage support and functions as a member of a collaborative team to better serve all internal and external customers. Other duties as assigned.

Required Qualifications:

* High School graduation required, Associates Degree preferred

* Minimum of 3 years experience in insurance verification

* EMR proficient

* Minimum of 3 years phone coverage experience

Competencies: Exceptional and upbeat phone manner, independent and organized work ethic, clear decision making and communication skills, team player and effective problem solving skills.

Job Types: Full-time, Part-time

Salary: $35,000.00 to $42,000.00 /year


  • Telephone Skills: 1 year (Required)
  • Women's Health/Assisted Reproductive Technology: 1 year (Required)
  • phone coverage: 3 years (Required)
  • Insurance Verification: 1 year (Required)
  • EMR: 1 year (Required)


  • High school or equivalent (Required)