Director of Operations

McKesson - Duluth, GA (30+ days ago)3.6

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Position Description
This position is responsible for all operational activities and P&L accountability across the facility; as well as inventory accountability and exposure to risk and loss for an automated or large distribution center. Responsible for providing the highest possible service to the market customer base, and providing a work environment conducive to superior productivity, safety, quality, and morale. The Director of Operations is actively engaged in long term strategic planning for the distribution center.

Key Responsibilities:
Employee Management
Ensure high quality employee attraction, engagement, and development at all levels.
Build bench strength through modeling ICARE/ILEAD and development of a high-performing culture. Work with regional management on succession planning.
Effectively manage all people issues including, but not limited to, labor, turnover, generational, and diversity and inclusion.
Provide leadership and support for on-going training initiatives for management and employees.
Develop a strong team of DC leaders and provide coaching and appropriate development opportunities for direct reports.
Direct staff to provide a work environment that fosters creativity, productivity, collaboration, and accountability.
Maintain an engaged work environment by having a strong and friendly presence both on the floor and in the office.
Act as an advocate for the facility’s management team to ensure swift resolution to both software and hardware problems.
General Management and Operations
Collaborate with both regional management and local management to develop and align strategic initiatives to implement locally.
Actively oversee DC operations and management by giving work direction, resolving problems, setting deadlines to ensure timely completion of work.
Develop the vision for the facility, while tracking current processes and regularly assessing if best practices are in place.

Financial Ownership
Utilize financial acumen and knowledge, especially in making business decisions.
Create the budget for the building.
Monitor and analyze costs and assist the management team in making budgets.
Direct local operations to ensure building’s performance is within budget and expense plans.

Cross-Function Partnerships
Collaborate with stakeholders from HR, Engineering, Six Sigma, Finance, and more to ensure operations are identifying, meeting, and exceeding desired output and best practices.
Assist the Sales and Buying Center teams to ensure a profitable business and maintain superior customer service for existing customers.
Coordinate with Transportation team and Contractors.
Facilitate the relationship between the Inventory team and Operations team, to guarantee the DC can meet customer needs.
Strategize with leaders across the network to stay ahead of changing customer needs, industry advances, and labor planning concerns.
Facilitate success within the building by monitoring, preventing and solving any concerns outside of the distribution center.

Compliance and Safety
Oversee compliance with federal, state, local, and company policies and safety regulations.
Assist the management team in diagnosing any safety concerns, and creating ideal solutions.
Ensure the building is always prepared for either an internal or external audit.


Minimum Requirements
14+ years operational experience including 12+ years managerial experience

Critical Skills
Capable of handling multiple priorities and extensive time demands regarding both logistics and employee problems and engagement. Effectively navigates through complex situations, both internal and external, that may require multiple decision makers.
Advanced knowledge of Operations/Distribution/Pharma Supply Chain Management.
Excellent organizational skills, excellent communication skills (verbal/written), management skills, and contract negotiations.
Advanced financial and business acumen to include knowledge of key financial statements drivers and levers.
Ability to develop, drive, implement and maintain innovation and promote continuous improvement around engineering processes, customer support, cost structure and quality initiatives.
Experience with DEA regulation compliance.

Additional Knowledge & Skills
Strong PC skills and the ability to use McKesson’s suite of PC-based applications (Excel, Word, PowerPoint, Microsoft, Outlook, etc.).
Experience with warehouse management systems.
Six Sigma training or continuous improvement experience.

4-year degree or equivalent experience

Working Conditions:
Environment (Office, warehouse, etc.) – Multiple environments including office and warehouse. Must be willing to work various hours to manage across the 24-hour work day within the distribution center.

Physical Requirements
General Office Demands

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

Primary Location: United States-Georgia-Duluth
Job: Distribution Operations
Organization: McKesson Pharmaceutical
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Aug 9, 2018