Customer Service Representative (Part-time/Remote) - 500I

Sub-Zero Wolf - Fitchburg, WI (30+ days ago)3.3

Be valued as an individual! Sub-Zero Group, Inc. is a family-owned company where talent and hard work are recognized and rewarded, people work as a team, and everyone is guided by a clear vision: to create the world’s most innovative refrigeration and cooking appliances. We are proud of what we do, and who we are.

Our Customer Service Representative Remotes answers calls from a variety of customers, including: product owners, service companies, designers, installers, product distributors. We answer a wide variety of questions and creatively resolve unique problems involving our entire product line. Every day brings new challenges! We strive for customer satisfaction through top-quality customer communication, teamwork and creative problem solving.

Responsibilities include

As the voice of Sub-Zero Group, Inc., provide professional, personable, timely & accurate responses to customer and field service phone calls.
Verify and update account information with customers and document summary of interactions in CRM database.
Effectively and efficiently answer questions, negotiate and resolve problems that are mutually beneficial.
Ensure customer satisfaction by negotiating and resolving problems
Attend training sessions to stay current on product knowledge and updated processes.