Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Clerk will also assist with guest inquiries and resolve any issues that may arise during their stay.
Duties
- Greet guests warmly upon arrival and provide them with necessary information about the hotel and its amenities.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest billing.
- Handle reservations, cancellations, and modifications through phone systems or in-person requests.
- Address guest inquiries and concerns promptly, maintaining high standards of guest relations.
- Maintain a clean and organized front desk area to create a welcoming environment for guests.
- Assist with administrative tasks such as filing, data entry, and managing guest records.
- Collaborate with other hotel departments to ensure seamless service delivery.
Requirements
- Previous experience in hospitality management or at a resort is preferred.
- Proficiency in front desk operations and familiarity with phone systems is essential.
- Strong guest service skills with an emphasis on phone etiquette and guest relations.
- or multilingual abilities are highly desirable to accommodate diverse guests.
- Excellent communication skills, both verbal and written, with attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude and a commitment to providing outstanding customer service.
Join our team as a Hotel Front Desk Clerk where you will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Expected hours: 24 – 32 per week
Benefits:
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Ability to Commute:
- Morristown, TN 37813 (Required)
Ability to Relocate:
- Morristown, TN 37813: Relocate before starting work (Required)
Work Location: In person
