- Communication Skills
- Organizational Skills
- Administrative Experience
San Mateo County Health seeks well-qualified candidates for the position of Program Coordinator II in the Patient Access Division.
Under the direction of the Patient Access Manager, the Program Coordinator will assist in the coordination of efforts for all front end, registration workflows, procedures and programs. The Program Coordinator will act as the liaison between the various departments in San Mateo County Health, and also with vendors. The successful hire is expected to become a subject matter expert of Invision/OAS Gold and administrator of the front-end solution, eCare Next.
The Coordinator will also participate as a key member of the Revenue Cycle Governance Council, Information Governance Council, and the Ambulatory Revenue Cycle Group. The Program Coordinator will plan, prepare, communicate and conduct registration related trainings as well as distribute monthly updates. The Coordinator will also oversee and facilitate the monthly Ambulatory Cycle Meetings. The Coordinator will lead all front-end solution initiatives as well as work with PFS with the Denials Management Projects.
To fill this vacancy, we are seeking applicants who are:
Effective collaborators and can interact well with diverse personalities, clients, and the public.
Excellent planners and organizers and can establish a course of action for accomplishing short- and long-term goals and efficiently manage multiple assignments at the same time.
Superior communicators and who excel orally and in writing.
Flexible and see the value of helping colleagues and being exposed to and trained in several programs and initiatives.
Proactive and are receptive to innovative changes and creative solutions.
Team builders and can quickly establish strong partnerships with others.
The Ideal Candidate will possess:
A Bachelor's degree in public or business administration, management or a related field.
Two years of professional level analytical and administrative experience in a community-related setting.
Excellent interpersonal and written communication skills.
Desire to learn, share knowledge, and develop others.
Ability to work collaboratively and establish and maintain positive working relationships, while balancing multiple, sometimes competing priorities.
Acute attention to detail and strong organizational skills.
Ability to produce accurate work, while meeting deadlines and working under pressure.
Flexibility and ability to work independently and as part of a team.
Ability to work in a fast-paced environment and follow verbal and written instructions.
Ability to design, coordinate, and execute program initiatives and evaluate performance.
Commitment to properly handle discreet information and maintain confidentiality.
Knowledge of Microsoft Office products (Word, Excel, PowerPoint) and Social Media platforms.
Examples Of Duties
Duties of the position include, but are not limited to:
Coordinates efforts between departments, clinics, and Ancillary Services to ensure timely release of claims.
Serves as a liaison between the Patient Financial Department and Resource Management.
Facilitate regularly scheduled and special meetings – prepare and distribute agendas and minutes from meetings.
Maintain program billing and compliance records related to authorizations for Inpatient and Outpatient services.
Prepare reports as needed for Patient Financial services, Resource Management, and Department of Health Services (DHCS).
Manage and support activity related to the authorization and denial process.
Educate and train team members regarding authorization requirements and denial mitigation.
Perform related duties as assigned.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Program Coordinator II: Bachelor's degree in public or business administration, management, or a related field and four years of professional level analytical and administrative experience in a community-related setting.
Principles and practices of program area/option to which assigned.
Principles and practices of effective customer/client relations.
Technical procedures and requirements of program area/option to which assigned.
Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
Principles, practices and techniques of administrative and programmatic research and analysis.
Computer applications related to the work.
Office administrative practices and procedures, including records management and the operation of standard office equipment.
Analyze, interpret and apply various regulations and requirements.
Plan, coordinate and implement administrative and programmatic research and analysis.
Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
Communicate effectively, both orally and in writing.
Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
Exercise sound independent judgment within general policy and regulatory guidelines.
Prepare clear and accurate reports, correspondence, procedures and other written materials.
Organize and prioritize work and meet critical deadlines.
Maintain accurate records and files.
Interact with a wide variety of people.
Listen sensitively and accurately; exercise tact, patience and diplomacy.
Develop, coordinate, and implement plans, programs and events.
Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
Departmental Promotional Only. Only current San Mateo County employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date may apply.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above or below. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE:
Final Application Filing Date: January 28, 2020
Application Screening (tentative): Weeks of February 3 and/or February 10, 2020
Panel Interviews (tentative): Weeks of February 10 and/or February 17, 2020
At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. The County of San Mateo is proud to be an Equal Employment Opportunity Employer.
Analyst: Wendy Young (01142020) (Program Coordinator II – G244)