VP of Public Safety & Guest Services

ESA-Vivint SmartHome Arena - Salt Lake City, UT

Full-time
Ensure the safety of the facility, employees and fans on premises at all times. Provide oversight of the Guest Services, Event Security, Building Security, Emergency Medical Technician, and Salt Lake Police departments to ensure appropriate compliance and coverage for all events.

Duties & Responsibilities

Security & Guest Services:
Direct, manage, develop and communicate departmental procedures for all security and guest services staff.
Approve specifications for procurement of staffing, supplies, equipment and services related to security and guest services.
Perform financial forecasting and budgeting for all expenditures. Manage projects and functions within confines of annual budget.
Update and maintain preventative maintenance on necessary equipment.
Responsible for maintenance of vendor/consultant contracts and relationships.
Manage and motivate a team of security and guest services employees. Work with staff to facilitate a teamwork approach combining expertise and manpower for the completion of projects.
Maintain safety standards for team members by developing and communicating procedures to conform to federal, state and insurance regulations.
Determine and maintain all state and federal licensing, permitting, and requirements.
Coordinate all Emergency Response Procedures and institute best practices relative to Public Safety.
Assist with planning and execution of all events held at Vivint Smart Home Arena.
Carry out supervisory responsibilities for assigned staff in accordance with the organization's policies and applicable laws. Responsibilities include: training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing issues and solving problems and regularly communicating with staff.

NBA Security:
Work closely with VP of Utah Jazz Team Security to ensure NBA compliance regarding player security.
Participate in conference calls with NBA Security.
Attend annual NBA Security Conference.
Develop and maintain a working relationship with arena security directors and all other security personnel.
Attend the NBA security briefing prior to the start of all games.
Monitor activity and communication between the fans and players around the bench.
Assist referees on the court with player altercations and instant replay review.

Overall:
Other duties as assigned
Be a student, be a teacher, be a leader
Be a good teammate, contribute positively to a winning culture, and be respectful
Protect the legal, financial, and moral well-being of the company
Exemplify the Larry H. Miller Group of Company values
Competencies

Customer Focus: Identifies, delivers and maintains customer-centric solutions.
Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
Develops Talent: Develops people to meet both their career goals and the organization's goals.
Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve it's objectives.
Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Ensures Accountability: Holds self and others accountable to meet commitments.
Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
Build Effective Teams: Ability to build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Interpersonal Savvy: Relates openly and comfortably with people across all levels and functions, as well as with diverse groups of people

Bachelor's Degree required.
10+ years relevant experience in large scale building operations; security and guest services; Arena or Stadium experience strongly preferred.
Proven knowledge of Public Safety and other Federal Regulations as applicable to the security of a public multi-purpose facility.
Ability to effectively manage the financial and operational aspects of multiple projects and department activities.
Successful track record in managing both multiple operations projects and capital projects a must.
Exceptional attention to detail, organizational and multi-tasking skills required.
Exceptional evaluation, prioritization, and decision-making skills.
Ability to anticipate, plan, recommend, implement, and follow-through required.
Proficiency with Microsoft Office, particularly Outlook, Word and Excel required.
Proven experience leading and building teams, creating a world-class culture, and providing exceptional guest service and safety.
Exemplify the LHM Group of Companies mission, vision and values.
Physical Demands

Position will be required to stand and be on feet for prolonged periods of time.
Occasional lifting of heavier objects up to 35 lbs. necessary when setting up and breaking down.
The employee is regularly required to stand, sit, walk, use, handle, feel, reach, stoop, kneel, crouch, crawl, and communicate with others.
The vision requirement includes the ability to review written and electronic materials in both digital and physical format.
The employee must be able to transfer and move items for departmental needs.
The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and LHMSE reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.