Job Opportunity: Season Tour Guide/Gift Shop Associate at A Christmas Story House
Hours per week: Flexible based on your availability. Can range from 24-40
Requirement: Must be able to work weekends
Seasonal position starts immediately and ends by January 5th, 2025
We are looking for enthusiastic Tour Guide/Gift Shop Associates to join our team! This role is essential in ensuring that all visitors have a positive, high-quality experience. You will interact with customers to provide information about our products and services, lead tours of the property, and maintain the museum while delivering exceptional customer service. You will also ensure the facility meets high standards for safety, cleanliness, and appearance.
Essential Duties and Responsibilities:
- Maintain a clean and fully stocked Gift Shop; assist in floor moves, merchandising, display maintenance, and store housekeeping.
- Ensure each guest receives outstanding customer service by creating a friendly environment, greeting and acknowledging every guest, maintaining high standards, and possessing solid product knowledge.
- Maintain the outdoor appearance of the property and sidewalks by sweeping, cleaning trash and debris, removing snow and weeds, etc.
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at registers.
- Fulfill a dual role by giving tours of the property and assisting guests in the museum.
- Provide friendly and knowledgeable information to guests about the history of the property and facility.
- Perform housekeeping duties such as sweeping, cleaning windows and cases, dusting, cleaning bathrooms, etc.
- Perform any other duties as assigned by management.
Computer Skills:
- Ability to operate a tablet-style sales system preferred.
Physical Demands:
- Ability to consistently lift 50 pounds.
- Perform physical tasks around the property as required.
- Remain on your feet in an upright position for continuous periods of time.
Experience/Education:
- High School Education/Equivalent (active/graduate) required.
- Ability to speak/perform in public is required.
Interviews will be conducted at our campus in Cleveland, OH.
Job Type: Seasonal
Pay: $15.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- Every weekend
- Monday to Friday
- Weekends as needed
Work Location: In person