Operations Business Administration - Business Support Consultant 2

Wells Fargo - St. Louis, MO (30+ days ago)3.8

Job Description
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wealth and Investment Management (WIM) businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

The Business Support Consultant 2 will be a part of the Operations Business Administration team within Brokerage Operations. This role will help lead and support the day to day Brokerage Operations priorities and strategies to transform the client and team member experience while providing operational transparency and maximizing business value.

The Business Support Consultant will drive and support a wide variety of cross line of business transformational changes and projects/initiatives impacting Brokerage Operations.

The Brokerage Operations Business Administration Support Consultant will be responsible for the following:

Provide implementation leadership, management, and business analyst support of large, cross team initiatives and base business needs.
Work cross functionally with technology teams to shape and execute user experience plans based on business needs and growth initiatives.
Manage and conduct user research and concept development for the back office user experience
Represent and protect business interest on large cross organization projects and integrations.
Respond to and consult with internal business partners on complex business issues/ data requests
Communicate with business partners, delivering accurate and meaningful results in a timely manner
Support process development and improvement with business partners based on analysis and findings
Influence consistent process and technology solutions
Analyze and report business performance and recommend strategies to implement changes and improvements.
Build and maintain external partnerships across the organization to enhance operational transparency and visibility.
Assist with documentation of policies and procedures for the user research function
Understanding of user analysis and research using proven User-Centered Design techniques (e.g., focus groups, usability testing, in-depth interviews, card sorting, surveys, etc.)

Required Qualifications

4+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning in financial services

Desired Qualifications

Ability to be proactive, innovative and creative in meeting customer and enterprise needs
Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives
Ability to interact with integrity and a high level of professionalism with all levels of team members and management
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Highly refined and professional verbal and written communications
Strong analytical skills with high attention to detail and accuracy
Strong organizational, multi-tasking, and prioritizing skills
Strong project management skills
Experience with user centered design principles
Experience driving and leading organizational change in a dynamic environment
Experience using Design Thinking methods to develop business solutions

Other Desired Qualifications
Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
Exceptional time management and attention to detail
Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people
Strong problem solving skills and ability to identify appropriate data to support specific efforts.
Strong leadership capabilities with the ability to generate consensus and motivate key stakeholders
Ability to operate independently with minimal supervision
Proficient user of Microsoft Excel, PowerPoint and Word
Ability to be flexible and adjust plans quickly to meet changing business needs
Experience with conducting user research
Experience with qualitative and user-centered design methodologies
Experience with application administration/strategy based on business priorities


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.