Season Ticket Services Manager

Portland Trail Blazers - Portland, OR4.6

As employees of the Portland Trail Blazers at the Rose Quarter, we bring people together to create extraordinary moments and lasting memories through the power of sports and entertainment. Our organization has an opportunity and responsibility to positively impact our staff, players, fans, and community. As such, we are committed to advancing diversity, equity, and inclusion within our organization and our community.

We ask that you join us in this journey, and that you continue to advance this work within your own sphere of influence. We are all in this together - after all, we are all part of Rip City.

As a Season Ticket Services Manager, you will provide extraordinary customer service through proactive and reactive relationship building strategies that focus on increasing season ticket holder loyalty, customer satisfaction and retention rates.

You will be responsible for:
Achieving revenue goals associated with a defined base of existing season ticket holders including renewals, referrals, add-ons and upgrades.
Providing exceptional customer service while developing strong relationships with accounts and delivering customized communications, events, programs and benefits to the Trail Blazers most important fan.
Maintaining ongoing communication with client base through a variety of channels to build strong relationships.
Understanding changing demographics, preferences, needs and wants of your account base by utilizing inventory management systems, CRM and Trail Blazers web properties.
Working a rotation of assigned locations during home games as well as retention events provided specifically for our season ticket holders.
Assisting in the development and delivery of customized programs, benefits, events, and communication plans designed with the desired outcome of building loyalty.
Performing other tasks as assigned.

You are qualified if:
You hold a 4-year degree in a customer service related field OR equivalent experience.
You have a minimum of 2 years’ experience working in a sales, service, or a customer facing position.
You are successful at providing exceptional customer service and building strong relationships.
You possess excellent communication skills and have the ability to effectively turn conflict into collaboration.
You are an effective and efficient communicator both verbally and written.
You are organized and able to prioritize your workload.
You have strong technology skills with proficiency in Microsoft office applications and experience using inventory management or CRM software.
You are willing and able to work a flexible scheduled that includes evenings, weekends, and holidays.
If you are passionate about customer service and creating extraordinary moments, then take the next step and apply to our Season Ticket Services Manager position!

Final offers of employment will be contingent on background check results after a conditional offer is made.

We are an equal opportunity employer committed to being champions of diversity in our organization and community.