The Administrative Assistant will work closely with assigned program and finance staff to provide efficient and effective administrative support services. Manage unit front desk, warmly greet clients, visitors and co-workers, provide direction as necessary, and appropriately respond to inquiries and requests. Assist clients with appointment sign in, registration, scheduling future appointments. Verify client insurance at time of service, handle payments from client. Perform ongoing utilization authorization management. Collect necessary data on clients receiving services, and accurately input that data into record-keeping database. Effectively manage client appointment schedules for unit. Collect and timely submit billing data to appropriate department. Perform general clerical duties to include, but not limited to, copying, faxing, mailing and filing. Answer telephone and respond appropriately. Assist and supervise clients in completing daily living activities such as but not limited to hygiene, grooming and meals. Monitor and observe clients as appropriate and measures response to interventions. Recognize and respond appropriately to unsafe behaviors, situations and environments. Recognize, respond to and defuse volatile or dangerous situations in an appropriate manner. Complete Schedules for all employees at facility through Schedule Anywhere. Recognize and respond to high risk factors including suicidal and homicidal ideation.
High school graduate or G.E.D. equivalent.
Two (2) years related experience.
Knowledge of principles and practices of basic office management and organization.
Ability to operate standard office equipment, including but not limited to, computers, telephone systems, copiers and fax machines.
Proficient with internet, spreadsheet, word processing, and scanned image software.
Ability to effectively communicate orally and in writing.
Ability to work within the guidelines established in the policies and procedures of the agency and assigned program division.
Ability to work cooperatively and collaboratively with multidisciplinary staff.
Ability to effectively relate to a variety of individuals, including persons living with a mental illness and/or substance use disorder, persons with developmental disabilities, family members of persons served, and co-workers.
Ability to problem solve and advocate for persons served.
Ability to assist in maintaining a therapeutic and safe environment.
These responsibilities do not reflect all duties the incumbent will be required to perform. This description serves as an overview only. Salary is based on experience.
Interested applicants please visit www.elakeviewcenter.org and complete the on-line application. If you require additional assistance, please call Human Resources at 850-469-3729.
Lakeview Center is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free/Nicotine Free Workplace Employer, DRUG TESTING/NICOTINE TESTING REQUIRED.