Account Executive, Membership Sales & Service

Tampa Bay Lightning - Tampa, FL (30+ days ago)4.6


Job Summary
The Account Executive, Membership Sales & Service will be responsible for developing and maintaining professional relationships with an assigned group of Tampa Bay Lightning Season Ticket Members that result in membership renewals. Responsibilities include the sale of Lightning season tickets, group accounts, mini plans, suites & lofts, as well as Amalie Arena concerts and events to both Season Ticket Members and new clients alike, all with a focus on face to face interaction. Communication and tracking of interactions is expected throughout the calendar year to ensure high retention and new business sales rates.

Essential Duties and Responsibilities

Facilitate the renewal of our current Season Ticket Members via our Bolt for Life platform

Grow relationship with all assigned Lightning Season Ticket Member accounts through face to face meetings, in-game visits, phone calls, and emails

Maximize revenue through the sale of season tickets, mini plans, group tickets, and suites via face to face interactions and VIP Tours of Amalie Arena

Create and execute professional and career development plan with leadership team

Track account interactions in Customer Relationship Management (CRM) system

Utilize and create effective sales referrals

Provide daily sales team support and onboarding to new Season Ticket Members as they are sold by the entry level sales staff

Attend and assist with execution of Season Ticket Member Events throughout the calendar year

Attend and work Lightning home games at Amalie Arena including playoffs

Consistently hit touch point and renewal goals as assigned by Manager of Membership Sales & Service

Game duties include interaction with clients, assignments in the Client Services Lounge and assisting Season Ticket Members with ticket and account questions throughout the Lightning season

Master the navigation of the Amalie Arena app and mobile ticketing and assist guests accordingly

Other duties and responsibilities as assigned

Qualifications

Bachelor’s Degree required

2-3 years relevant experience in customer service and/or sales performing the essential duties listed above

Strong attention to detail

Excellent written, oral communication, and time management skills

Ability to handle and prioritize multiple projects simultaneously with collaborative efforts

Ability to handle all situations in a confidential and professional manner internally and externally

Ability to work extended hours including some holidays and weekends

General knowledge of Archtics, TM based ticket system

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.