Client Associate

Lake Street Financial - Chicago, IL

Full-time

Position Summary:

The Client Associate reports to the Director of Client Service. They should enhance the client experience by providing extraordinary client service, supporting the firm’s operations, and serving as administrative support to Financial Advisors. The Client Associate is responsible for understanding firm policies, procedures and digital capabilities that will allow them to interact with Financial Advisor teams, as well as, new and existing clients.

Key Responsibilities:

  • Field incoming calls, assist directly, or take messages as needed
  • Maintain and grow client relationships
  • General service requests: open accounts, send paperwork, move money requests, update beneficiaries, etc.
  • Submit paperwork, ensure everything is processed correctly and efficiently
  • Retain client records and ensure they are kept up to date
  • Confidential client information kept discreet and professional; all documents filed appropriately
  • Troubleshoot problems and serve as a liaison between advisor and client activity as needed
  • Manage client requests, resolve service issues independently
  • Meeting preparation: binding reports, setting up conference room, print forms requiring signature
  • Mailing & shipping of documents and packages

Qualifications/Skills:

  • 1-2 years of experience in the financial services industry
  • Bachelor’s degree preferred
  • Quickly integrates into Lake Street’s culture of accountability, fairness and teamwork.
  • Proficient in Excel, Outlook, Word, and Adobe PDF
  • Strong problem solving & critical thinking skills
  • Detail oriented and highly organized
  • Excellent interpersonal skills and experience communicating with clients and colleagues
  • Experience managing multiple concurrent projects, meeting deadlines and collaborating with multiple parties
  • Ability to keep up in a fast-paced environment

Benefits:

  • Salary based upon qualifications, experience, and any securities or insurance licenses held
  • Bonuses awarded based upon individual’s performance to their essential job functions
  • Health & dental insurance coverage offered
  • 401k plan

About Lake Street:

Lake Street is an SEC Registered Investment Adviser and full-service wealth management firm headquartered in Chicago, IL. Founded by former Merrill advisors, our firm offers investment management, financial planning and insurance services to private clients and institutions. Additionally, Lake Street offers aggregation and support services to advisors looking to make the jump to independence, as well as existing independent advisors looking for an upgraded platform. Our firm offers multiples formats which translate to each advisor’s unique practice including employee and independent contractor models, permanent and virtual office solution, multiple custodian platforms and hybrid RIA capacity.

Job Type: Full-time

Experience:

  • relevant: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan

Typical start time:

  • 8AM

Typical end time:

  • 4PM

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative