DOG DAYCARE TEAM LEADER

Dogtopia - Middleton, WI3.5

Full-time$10 - $12 an hour
SkillsBenefits
Dogtopia is hiring congenial team leaders to efficiently run our front desk while greeting and caring for two-legged and four-legged customers. You’ll work with friendly teammates in a supportive, happy work environment.

What we offer: Let’s look at what Dogtopia does for you!

It’s always “bring your dog to work day!”
Education in basic dog obedience and training
Fun, dynamic team culture in a supportive, happy work environment
Career progression based on performance and attitude
Additional certification programs available
Competitive wages, rewards, and bonuses
Flexibility in work schedule
Tap your skills related to animal care-taking, customer service, teamwork, and sales

You are a great candidate for this position if:
You have a “can-do” attitude and a strong work ethic
You are undeniably reliable and roll up your sleeves to get the work done
You avoid negative people

Dogtopia offers two shifts:
Morning shift – from 5:45 am to 1:30 pm
Afternoon shift – from 12:30 pm to 7:30 pm (building closers may stay as late as 10 pm)

Job Responsibilities and Duties:
Customer Service and Care

Greet pet parents (customers) promptly and warmly
Practice superior customer service by consistently returning daycare and boarding dogs to delighting customers with our polite service
Excellent phone etiquette – answering phones promptly, professionally, and with a friendly smile
Give informative client tours
Conduct thorough dog temperament assessments, approving a dog’s enrollment at Dogtopia
Believe it’s an honor and privilege to care for a person’s dog
Strong Organizational and Time Management Skills

Maintain an organized front desk with extreme attention to detail while maintaining clear daily notes for the team
Able to quickly learn company POS system and know Microsoft Office Word and Excel
Sell and up-sell daycare passes, spa services, and retail
Check dogs in and out of daycare and maintain passes
Check in boarding dogs and document all necessary information for the stay
Give spa services
Create dog daily room schedules for playroom attendants
Make copies, receive and send faxes, and monitor confidential information
Receive payment and keep accurate invoices, revenue reports, and till drawer
Conduct closing procedures: balancing cash drawer and maintaining Revenue Report
Peer-to-Peer and Supervisor Relations

Take direction from management team and provide direction to room attendants and floaters
Lead playroom attendants in shift briefing meetings and give updates on procedure changes
Give constructive verbal feedback to team members and hold each other accountable to Dogtopia standards, including yourself
Be a positive, reliable role model to room attendants at all times
Give positive or constructive feedback to peers and room attendants, creating a supportive work environment
Support and coach playroom attendants on new or improved cleaning procedures and dog care skills
Have a great sense of humor and be flexible and open-minded to new ideas and change
Steward of Building Care and Cleanliness

Takes initiative to ensure the lobby and all areas of the building are clean, organized and surpass Dogtopia high standards
Conduct end-of-shift walk-throughs with room attendants, checking the quality of each playroom’s cleanliness and order
Love and Respect for Animals and Animal Care-Taking

Desire to learn or have first-hand knowledge of how to effectively manage and lead a room of dogs in open play
Desire to learn or have first-hand knowledge on modern, compassionate dog-care methods
Ability to work a playroom as needed
Dogtopia has zero tolerance for mishandling of dogs or using non-approved dog management methods
Ability to coach playroom attendants on best methods or practices to manage a playroom of 20 to 25 off-leash dogs

Other Requirements Include:
Ability to open the building at 5:45 am or stay as late as 9 pm
Available to work 30 to 40 hours per week with occasional overtime
Reliable transportation
Ability to lift up to 40 lbs. and move playroom equipment and X-large home-style crates
Ability to stand for up to 8 hours, bend repetitively, and use cleaning products to disinfect and sanitize the building
Ability to move quickly throughout the building while maintaining your composure and keeping a smile on your face!
Ability to work occasional weekends and holidays
Apply Now!

Complete our online application and select the Madison location! We are excited to meet you!!!

Pay

During training, pay is $9.75 per hour. After the training period, pay is $10 -$12/hr. based on exceptional performance, attitude, and attendance. Plus other rewards and bonuses!

Bonuses

As a team leader, you can earn monthly Exceptional Service Bonuses up to $100 per month (~$1200/yr), an annual bonus up to $200, and a Loyalty Anniversary Bonus up to $500 for each year you’re employed at Dogtopia.

Other COOL Benefits Include

Four days of Paid Time Off (PTO)
Six days Unpaid Time Off (UTO)
Free daycare and reduced boarding for employee’s dog
Free bath, nail trim, ear cleaning, teeth brushing (each service per month)
Unlimited potential to earn reward and recognition bonuses – go above and beyond and SHINE!
Technology or education reimbursement is available – up to $250 per year
Minimum Requirements to Apply

Must be a minimum of 18 years of age
Must have a proven track record in sales and customer service experience
Must be able to work either morning or afternoon shifts. Working both shifts is preferred
Must have a proven track record managing a front desk or retail counter
Must have a proven track record of motivating, coaching, and clearly communicating with employees
Must know how to operate a computer confidently, knows Microsoft Office and can quickly learn other software systems
Must be able to work as early as 5:45 am to open the building and work as late at 9:30 pm to close the building. NO EXCEPTIONS
Previous dog daycare or boarding is a plus but not a requirement.
You must be a quick learner