- Bachelor's Degree
- Master's Degree
- Succession Planning
- Supervising Experience
- Project Management
- Instructional Design
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
What you'll do...
Design and implement inspiring and innovative on-boarding and learning experiences
Deploy training programs that cultivate and engage talent at all levels and roles in the Retail organization, with a focus on our rapidly growing team of Retail Category Specialists
Identify and assess future and current organizational learning needs by building partnership and gathering input from key organizational stakeholders
Lead our internal team of Learning and Development professionals, launching new learning experiences and optimizing existing programs, leveraging the latest in learning best practices. Develop the team to meet ever changing business needs and grow key skills
Engage, inspire and support employees to share their knowledge. Help to build skills within the company, enabling employees at all levels to become effective teachers, and enhancing our culture of collaborative learning
Be an active thought partner for, and collaborate with, the People and Retail Executive Leadership to further the vision of developing talent, fostering employee engagement, and building the technical and leadership capabilities needed to drive our success
Define what training looks like on day 1, day 30, day 60 and beyond
Evaluate the effectiveness of Learning and Development solutions, measure return on investment and impact on business readiness
Design and deliver learning strategies in multiple modalities (e.g., virtual and in-person instructor led workshops, self-paced programs, e-learning, blended learning and action and experience-based learning)
Through all of the above, deliver outcomes based on key success metrics (and targets) at program and portfolio level
Who are you
Breadth of experience in needs assessment, instructional design, evaluation tools and techniques, with proven experience in practical application
Platform skills, strong training or performance consultant background
Experience creating innovative and scalable on-boarding experiences
Have implemented measurement programs to understand program impact and inform future decisions about learning and development programs
Inclusive leader and talent builder with history of developing the long-term capabilities of direct reports in a large scale Learning and Development setting and a track record of fostering high performance and high commitment team culture
Have a strong point of view on all aspects of Learning and Development from instructional design to delivery to measurement
Comfortable with and can perform in ambiguous situations. Can navigate in a matrixed organization and create and advance ways of achieving results in a complex environment
Experience delivering at scale
Passion to seek deep customer understanding which fuels insights
Think end-to-end to design and deliver awesome learning experiences
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Human Resources, or related field and 5 years’ experience in compliance, ethics, legal, project management, or related area OR 7 years’ experience in compliance, ethics, legal, project management, or related area. 3 years’ supervisory experience. 4 years’ experience using intermediate functionality of Microsoft Office.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Masters: Business Administration
Project Management - Project Management Professional - Certification