OSSE: Motor Vehicle Dispatcher

Government of the District of Columbia - Washington, DC (30+ days ago)3.3


This position is located in the Office of the State Superintendent (OSSE), Division of Student Transportation (DOT). OSSE DOT is responsible for operations, planning, and design of transportation services of more than three thousand students covering 236 schools and utilizing more than 680 buses across 537 routes. The primary goal of the OSSE DOT is to ensure that eligible students including those with special needs have safe and efficient transportation services.

The Motor Vehicle Dispatcher provides the communication link between the Motor Vehicle Operators and transportation office(s) to monitor incidents related to school bus operations, accidents, breakdowns, etc., and informs appropriate supervisory staff of known or possible issues and provides follow-up communications.

The Motor Vehicle Dispatcher uses information about OSSE DOT programs, geographic areas served, and the characteristics and capacity of the transportation equipment being dispatched to provide alternative routes to Motor Vehicle Operators as appropriate. The Dispatcher provides written corespondance using excellent grammar, spelling, and punctuation using Microsoft Office software and other necessary in-house software. Additionally, the Dispatcher displays a high-level understanding, inititiative, effort, attention to detail and commitment when completing assignments and providing excellent customer service. The Dispatcher is required to monitor several conversations simultaneously and retain key information relative to the conversations, and deal with work pressures, while maintaining an effective working relationship with staff members and interacting with the general public in a professional and courteous manner.

Duties and Responsibilities
Communicates with the Motor Vehicle Operators by two way radio
Tracks the location, route number, and status of students on each bus
Communicates information regarding students to the drivers, schools, the Parent Resource Center; alerts local and state agencies for situations needing corrective actions
Serves as a liaison between the MVO and Audit and Compliance department when incidents occur on a route.
In absence of a Terminal Manager, the Motor Vehicle Dispatcher provides assistance to the Motor Vehicle Operators as it relates to route issues and resolves problems in accordance with established procedures
Serves as office receptionist and directs visitors and switchboard calls, taking and delivering messages as appropriate
Performs other related duties as assigned

Qualifications and Experience
Successful completion of a traffic dispatch or military dispatch training program

OR

Possession of a relevant dispatching certification

OR

Must possess at least one (1) year of specialized experience equivalent to the grade 06 level. Specialized experience is experience which is directly related to the position and has equipped the individual with the knowledge, skills, and abilities to successfully perform the duties of the position including but are not limited to, providing accurate and timely information to the Motor Vehicle Operators, schools, and Parent Resource Center regarding the location, route number, and status of students on each bus

Licensures, Certifications and other requirements
None

Other Significant Factors
This is an Education Service (ES), “At-Will” Appointment. This position is not covered under a collecting bargaining agreement.

This position requires a pre-employment criminal background check.

Physical Demands
The work is primarily sedentary.

Work Environment
The work is performed in a typical office environment.

Conditions of Employment
While on duty, District employees are prohibited from possessing, dispensing or being impaired by controlled substances, including alcohol. All District employees are subject to drug and alcohol testing when there is a reasonable suspicion of impairment or following any on-duty accident or incident involving injury to person or property.

Employment Benefits
Employees will be eligible to receive health and life insurance benefits and retirement benefits. More information about these benefits is available on the D.C. Department of Human Resources (DCHR) website at www.dchr.dc.gov.

Closing Statement
Office job offers are made by the Office of the State Superintendent of Education (OSSE), Office of Human Resources only.