Outcomes and Outreach Coordinator, Nemours Center for Pediatric Communication

Nemours - Wilmington, DE (30+ days ago)3.9


As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

Primary Function

1. Track patient outcomes across Nemours Center for Pediatric Communication (NCPC) disciplines from audiological, educational and surgical perspective including the use of sophisticated databases and dashboards.

2. Perform outreach to educational and other non-traditional referral sources, this individual will act as the liaison between Nemours and educational institutions throughout the DE, PA, NJ and MD to ensure the educational needs of our patients are understood and provide the information necessary for a seamless transition for students entering new and unfamiliar school environments.

3. Serve as care coordinator for complex and long-term patient programs, this would include tracking patients identified at birth through state newborn hearing screening program, and shepherding families through hearing aid, cochlear implant, and other programs as assigned.

4. This individual will work to decrease loss to follow up for all patients diagnosed with a hearing loss and will assist in the maintenance and tracking of patient information. Additionally the coordinator will aid in the facilitating the flow of patients through the candidacy process for assistive listening devices such as cochlear implants, hearing aids and educational listening aids.

Essential Functions

Serve as a subject matter expert and resource for families, staff, and outside educational institutions. Provide counseling and education and resources to ensure that children who have hearing and/or communication disorders acquire optimal language skills and academic abilities regardless of the mode of communication. Including staying current with federal and state early childhood intervention and special education law with regards to hearing and speech.
In collaboration with team members and EPIC analyst, develop methods of collecting and tracking outcome data and provide analysis and trending information to senior leadership, team members and others as requested.
Emphasize the importance of community collaboration by communicating and advocating to state-agency staff and educational leaders about the importance of working together to identify and address the educational needs for children with hearing impairments. This individual will also have active involvement in community events and participate on advisory committees and community boards as possible.
Provide follow-up intake phone calls and in-person conferences with family members for children with hearing and communication disorders.
Ensure consistent communication and appropriate record-keeping occurs between all related service providers regarding the patient’s audiologic, therapy and educational needs; and serve as a primary contact person for external education providers and school districts.
Plan and execute trainings and presentations for families, students and other stakeholders in order to build the capacity to support the overall educational success of youth while striving to meet the needs of all families.
Manage records and reports, team meetings minutes, patient evaluations, and EPIC notes documenting all visits as well as database management. Works with patient navigation, ENT advanced practice providers, physicians, and others involved with care to ensure smooth and seamless patient flow for communication related programs.
In accordance with hospital and school policies, distribute/manage medical records including recently obtained information, releases, and other incoming records.
Assist in providing the Director Information and analysis on volume, financial data, policies, and affiliated program service needs. Be proactive in assessing future needs of the hearing loss related-programs, make recommendations to leadership, and work creatively to be cost effective.
Non-Essential Functions

Participate in patient service provision as needed (in accordance with licensure if applicable), providing direct or consultative services to patients or community providers/families. Develop and provide oversight for area of specialty training program offered to community professionals. Provide mentorship and guidance to others providing care to children with hearing loss at our facility and satellites.
Organize records and resources for families and provide documentation for all patient visits as well as meetings with educational contacts.
Manage and create documents, folders, information packets and other marketing materials used in the programs.
Develop and implement educational plans for the families when needed in accordance and in concert with other parties.
Coordinate all resource materials related to associated programs as well as resources given to families related to education and hearing loss.
Present in-services or program information as requested to community providers or organizations. Coordinate educational requests and ensure patients/families and practitioners are appropriately informed of issues affecting program activity.
Completes all hospital mandatory annual trainings.
Maintains seamless documentation and calendar of appointments with families.
Performance Skills

Works independently; Schedule time efficiently; thinks pro-actively
Works in a team; extends him/herself to team; makes work environment comfortable for colleagues
Builds and fosters professional relationships on behalf of the department and maintains and promotes professionalism in all interactions/communications.
Diligently maintains databases and dashboards for prompt data reporting.
Stays current on technological, legal, educational and therapeutic aspects of the position and field.
Maintains up to date, accurate and timely appointments and records in accordance with department and hospital policies.
Maintains in strict confidentiality with regard to patient, department and hospital information.
Demonstrates willingness to accept and or initiates change with indicated
Experience and Education

Advanced degree
3-5 years related experience
DE Licensure, if applicable
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.