The Store Manager drives sales, service and loyalty through their Store Leaders to deliver the sales and profit objectives in their building. The Store Manager anticipates the daily needs of the business, responds to market/fashion trends and gives specific direction to Store Leaders. The Store Manager is the “head coach” of Store Leaders and Team Leads and is responsible for their development. Store Managers devise long term business strategies with their Senior Director of Stores. Perform other duties as assigned.
Oversee 1-3 Store Executive direct reports and their delivery of people readiness: available, informed and elevated Team Leaders, Key Holders and Selling & Merchandising teams.
Spend 80% of time on the sales floor, driving sales in the moment, coaching customer interaction, and being available to serve the customer and the associate.
Daily coaching of leaders & associates to improve selling culture and achieve selling metric targets: Conversion, IPT, and NPS.
Consistently use rallies/department meetings to communicate business driving and procedural information.
Oversees the on-boarding & performance development of their Store Leaders and direct reports.
Ensure new hire Store Leaders / associates complete orientation/on-boarding education requirements.
Actively own Store Leaders / associate development post on-boarding, mentor/shadow assignments.
Consistently coach to performance expectations and behaviors through on-going feedback and seasonal review process.
Establish and communicate clear standards/expectations for customer service behaviors and empowered/self-driven business ownership.
Lead a performance based culture that drives engagement and commits to actions that improves the workplace through candid feedback.
Capitalize on a strategic succession plan that anticipates job openings and develops internal talent.
Ensures selling floors are executed to agreed upon seasonal floor plans, directives, and standards to achieve sales, conversion and IPT objectives.
Directs execution of all operational and merchandising standards including presentation, operational execution (consistent sizing of merchandise, ticketing, markdowns, etc.), signing, and event execution directly impacting sales performance / customer ready environment.
Ensures Easy/Fashionable/Personal/Fun experience for our customers.
Serve as the ultimate role model of outstanding service. Consistently demonstrate the urgency of engaging the customer in a professional, polished, and knowledgeable manner. Drive the highest levels of courtesy and respectfulness in how we interact with, and service our customers.
Ensure an outstanding shopping environment as it relates to maintaining the highest standards of a “clean, neat, easy to shop” store. Educate/require Store Leaders to elevate customer experience.
Develop a strong business partnership with the Operating Vice President of Outlets, and other Regional partners, Central Merchants and Central Support through frequent, credible, impactful communication. Create and foster an environment of constructive candor that improves business performance.
Be the voice of your store: communicating individual store needs, market nuances, and merchandise assortment opportunities.
Protects company assets. Follows and directs total store operational and cash office policies and procedures consistently to standard. This includes all Asset Protection procedures: Cash Office & Safe Standards, Access Control, Merchandise Protection, POS Room, Risk Management, Receiving & Processing and Fine Jewelry.
Regular, dependable attendance & punctuality.
College degree preferred.
Five years of prior retail experience preferred.
Excellent communication skills, in person and over the phone.
Friendly and professional demeanor.
Math skills such as addition, subtraction, multiplication, and division.
Ability to read and understand business reports.
Highly organized and ability to adapt quickly to changing priorities.
Involves moving around the selling floor freely for the length of the shift. Involves bending, kneeling, reaching and lifting (At least 30 pounds).
Ability to use register systems and other technology as required.
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays based on department/store/company needs.
This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.