Senior Manager of Client Management

American Express - New York, NY (30+ days ago)4.2

This is a unique opportunity for an experienced business relationship manager to manage a multi-billion dollar portfolio that includes some of the largest retail clients in the National Client Group, Global Merchant & Network Services. As the primary Merchant Services contact, the Senior Manager will oversee the strategy, day-to-day management, and lead business development initiatives to broaden and deepen partnerships with Lowe’s and Staples. Further, the Senior Manager will be responsible for developing and implementing industry wide strategic initiatives that can be leveraged across the Home Improvement and Office Supplies verticals. This position is for a professionally mature business leader and self-starter. A robust strategic background and the ability to manage and lead in a fast-paced environment is required.

Job Responsibilities
Develop and implement strategic account plans that grow Amex share, charge volume, revenue, and client satisfaction
Grow Amex share and profitability through partnership constructs with merchants including co-marketing initiatives, cross-selling Amex partnerships, brand integration, pricing constructs, and operational efficiencies
Negotiate complex deals that include a firm understanding of the financials of card acceptance, industry economics, profitability levers, and Amex assets and channels
Demonstrate strong project management skills and the ability to seamlessly multi-task, prioritize, and act with a sense of urgency
Lead, champion, and communicate industry development initiatives that will identify business opportunities and threats

Demonstrated professional maturity, relationship management experience, and proven ability to maintain and deepen relationships with internal and external customers
Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and driving results
Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth
Work closely across Amex teams to ensure seamless integration with key partners in Membership Rewards, Merchant Services Marketing, Finance, Pricing, Risk, Operations, and Legal Counsel
Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timely basis
Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and communicating the value of Amex assets and channels
Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
Strong verbal, written, and analytic skills; ability to manage effectively upstream
Must have prior marketing knowledge and experience; prior retail experience a plus
Working knowledge of the Microsoft Office Suite, particularly Excel and Power Point
Bachelor’s Degree required; MBA preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18006312
Schedule (Full-Time/Part-Time): Full-time