Claim Technical Specialist

IFG Companies - Atlanta, GA3.1

Full-timeEstimated: $62,000 - $79,000 a year
Job Brief
Investigate, evaluate, negotiate and settle serious injury/damage claims in multi-jurisdictions, applying coverage, laws and regulations accordingly; reporting to upper management and reinsurers within necessary timelines and guidelines.


  • Promptly review new losses and determine initial plan of action in the handling of the claim
  • Analyze coverage as it relates to the facts and allegations of the claim; prepare Reservation of Rights and Declination of Coverage letters, as applicable
  • Initiate contact efforts with policyholder and claimants to confirm notice of loss description and determine the scope of the investigation, if needed
  • Recognize, notify and pursue other culpable parties and seek contribution from such other responsible parties as warranted
  • When appropriate, assign and clearly instruct independent adjusting firms to conduct the needed investigative tasks; manage and direct any future activity of the independent adjusting firm in any continued investigation of the claim
  • On litigated claims assign, instruct and manage retain defense counsel by establishing litigation plans, legal budgets and aggressively move the claim towards a timely and appropriate resolution, which may include a trial on the merits
  • Identify serious injury/damage losses and report them timely to upper management, reinsurers and update each as necessary
  • Promptly evaluate all claims as the investigation develops and establish and adjust reserves as warranted
  • Review all expense bills for appropriateness, accuracy and adherence to Company billing guidelines within the Company’s e-billing system;
  • Identify and ensure subrogation efforts are undertaken against other responsible parties, including pursuit of deductible recoveries, salvage by the Recovery Unit as applicable
  • Direct defense counsel in the defense of all litigated claims in accordance with an established litigation plan
  • Negotiate settlements; attend mediations and settlement conferences, as needed
  • Mentor Claim Examiner trainees or new Claim Examiner, as requested
  • Other duties as required

  • 5+ years commercial property and casualty experience
  • 3+ years litigation management experience
  • E & S experience a plus
  • CPCU or SCLA or CCLA or AEI designation preferred
  • Experience with client/server claims processing systems a plus
  • College degree preferred

  • Excellent written communication skills
  • Excellent oral negotiation skills
  • Intermediate computer skills
  • Ability to exercise independent judgment in handling claims within reserve and settlement authority combined with moderate supervision
  • Some travel required

  • Physical demands are considered to be that of an office environment, climate controlled, with minimal physical exertion. This position requires prolonged sitting, ability to utilize a computer and interactions with others meetings or via phone.

  • We offer a competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, long-term care insurance, education assistance and paid time off.
IFG Companies is an equal opportunity employer committed to a diverse workforce. M/F/D/V