Customer Integration Network Engineer - Ribbon Communications | Plano, TX

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Customer Integration Network Engineer

Ribbon Communications - 3.2 Plano, TX

Job Details

Full-time Estimated: $72.1K - $91.2K a year

Qualifications

Jira
Sales
Software deployment
LAN
3 years
Product management
MPLS
Linux
Product lifecycle management
VPN

Full Job Description

As an ECINE you will work closely with Ribbon’s Product Management and Engineering teams as well as some of the largest, fastest growing service providers in the VoIP industry. Primarily based in the field, this position entails a significant amount of travel, and working with technical teams in the labs of our largest Edge customers. The primary focus of this position is to accelerate new product and release adoption with our Edge product customers. It is essential and in fact table stakes that we reduce friction in these customer offerings intended for scale deployments by making sure that there is confidence in the repeatability and robustness of the Ribbon solution throughout the entire end-customer engagement cycle. To ensure this is the case, careful lab qualification and effort is required to seamlessly interact with MSO/SP systems and processes that service end enterprise customers.

Specific activities you will engage in are as follows:

Establish and maintain contacts and gain access to the labs of our edge customers
Test Engineering Released software in a Ribbon lab and assist our customers in similar tests within a customer lab as required
Support certification testing for new feature releases in the customer lab and serve as liaison between customer and engineering for all significant issues discovered during certification testing
Work with customer contacts and primes on their end-to-end Enterprise account engagement, configuration development, and turn-up process. This process is owned by the MSO/Carrier and has many elements proprietary to their offer and backend systems but interacts with Ribbon elements at many points – it’s important that we make this process smooth and demonstrate Ribbon’s ease of doing business with
Support customer evaluations for new applications or expanded applications of Ribbon’s Edge portfolio products.
Be familiar with the configurations and unique use cases for each customer and be prepared to test these scenarios in Ribbons lab ahead of release to the customer. Work closely with the account SE and the Edge SME to remain ahead of developments at each customer
Understand customer current and projected use scenarios. Represent product evolution needs through JIRA and other feedback mechanisms to PLM and the Product Development House
Establish and maintain contacts with PLM and engineering for the products listed above.
Manage an environment within Ribbon that has access to the full range of Ribbon’s Edge portfolio so it can setup to exercise customer specific architectural and test scenarios that arise from the field.
The range of Ribbon Edge Products would include:
- EM Series
- SBC 1/2K
- SWe – all flavors

Skills & Experience:

Ideal candidates must be self-motivated with a proven track record in a customer facing role. Comfortable in the dynamic atmosphere of a technical organization with an expanding customer base. Must possess strong support skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Organized and analytical, able to eliminate technical obstacles through creative and adaptive approaches. Must be prepared for extensive travel.

Solid knowledge of data and telephony environments (IP and analog/digital) with focus on Next Generation real-time application services.
75% travel
Data Networking: WAN termination; IP routing and firewalling / security; TLS; VPN; LAN network designs (VLANs), Layer 2/3 switching; QoS (MPLS/DiffServ/TOS); Overall Network Architecture Design.
Telephony: Architectures and VoIP protocols (SIP, RTP/RTCP)
Hands on knowledge of SW tools: Packet capture, Linux
Experience and familiarity of Ribbons Edge products and line of business a plus
Video conferencing services knowledge is a plus.
3+ years relevant experience in vendor sales, system implementation, deployment and support with Service Provider and Enterprise customers.
10 + years Ribbon Application Server Experience

#CB

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.

Customer Integration Network Engineer - Ribbon Communications | Plano, TX

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