Account Manager Client Services

UnitedHealth Group - Dallas, TX (30+ days ago)3.6


Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Great sales are the result of strong purpose, conviction and pride-pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

Serves as the operational manager for administrative services for assigned clients. Servicing of products that contributes to the continued growth, profitability and retention of business. Managing the overall delivery of benefits and services for assigned clients. Responsible for and ownership of all customer service results

Primary Responsibilities:
Leader of the account services across UHC National Accounts on assigned book of business
Provide superior customer service to internal and external customer / partners by meeting and exceeding expectations
Leads Account Management Team (AMT) calls and initiatives to implement and service the most efficient process possible
Investigate, analyze, and develop creative solutions to client specific problems related to system, claims, networks, providers, eligibility, ID cards, billing banking, and portal through active cross-functional team participation
Coordinate all activities for timely implementation of products and services onto United Healthcare systems
Effectively manage customer accounts (which may include Rx, Medical, MHSA, Financial Accounts (HRS, HSA, etc.)
In conjunction with the Strategic Client Executive (SCE) and the Underwriter, provides effective benefit consultation for plan revisions, managed care strategies, product development, policy and procedure changes, legislative changes (including Health Care Reform) and claim cost control
Ensure timely and accurate delivery of client communications (i.e. correspondence and fulfillment materials, ID cards, etc.)
Participates and facilitates external client meetings along with the SCE to discuss issue log, open projects and initiatives
Triage and apply critical thinking skills to troubleshoot client issues providing timely resolution and determining root cause
Comprehensive working knowledge of specialty company offerings and their integration with core products
Manages and meets internal metrics and clients’ goals, measure and report on the quality of service that the business delivers to its clients
Model UHG’s principles of integrity and compliance, and adhere to our business principles

Required Qualifications:
Associate’s Degree (or higher)
3+ years of administrative experience with extensive exposure to benefit administration
Knowledge of health industry, products and services, and the managed care environment
Knowledge of internal process and resources (claims, eligibility, accounting, contract, underwriting)
Claims experience (Ability to understand capabilities and read claims)
Ability to travel up to 20-25% of the time

Preferred qualifications:
UNET claim experience
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.