Who are we?
Ticketmaster is the world's leading live event high-tech ticketing company selling nearly 455 million tickets each year, supporting over 145,000 events and more than 12,000 clients in 21 countries worldwide. At Ticketmaster, we power the people who create culture through live events, connecting more passionate fans to those experiences than anyone else. We are innovators that embrace change and work hard to help others succeed. We believe in open communication and stress accountability, because fans and clients count on us every day. We strive for ease of use for our clients and fans while seeking out those who have a bias for action versus a desire for directives.
A career at Ticketmaster will challenge and engage you. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.
We are seeking a Director of Product Management to lead our team. This role, working with engineering and project management leads, will establish the vision and direction of the Archtics ticketing platform. You will take input from internal business experts, consultants, clients, and the competitive landscape to create a roadmap to balance maintenance needs, short term gains and long term strategic wins. You will be responsible for the product throughout the product cycle, including: defining the vision, gathering requirements, creating preliminary design concepts, and working closely with development and QA to implement, test, and deploy. This role will have a direct and meaningful impact on driving revenue.
Archtics currently has over 400 clients including the NBA, NFL, NHL, MLB, MLS and many Arts, Theaters and Universities across North America, Canada, Europe, and Australia. This is a very exciting opportunity and high-profile role, which will involve collaboration with groups across the company, both domestically and internationally, to develop and implement product visions and strategies.
Working with internal and external experts representing Ticketmaster’s broad client base of sports, concert, theatrical, and club clients, define and prioritize system enhancements and new feature capabilities.
Work with Ticketmaster’s consulting, support, engineering, software, and QA organizations in the development and deployment of new products and features.
Supervise a small staff of Product Managers to document product requirements, use cases, specifications, and user-interface mockups
Identify interdependencies between Archtics and other Ticketmaster products including but not limited to AccountManager, Exact Target, Ticketmaster Resale and the Nexus Partner Integration Team
Plan and manage product release including feature documentation and pre-release demonstrations
Create product stories, prioritize and maintain backlog, guide development through dev cycle for feature stories
10+ years of experience in product management
Experience with managing a highly complex system of interdependencies
Demonstrated experience in driving innovation to uncover new value and new experiences
Ability to create a vision and rally an organization around that vision
Ability to manage and set expectations internally and externally
Experienced with balancing the needs of multiple stakeholders and long-term needs of the company
Ability to lead discussions with a cross-functional team including clients, domain experts, and application development, test, deployment, and support.
Excellent communication, documentation and presentation skills, and a keen attention to detail
Ability to adapt quickly to change.
Must be capable of managing multiple projects simultaneously
Excellent organization and time management
Get it done attitude – must be able to solve problems with minimal guidance or unclear requirements
Experience working with or an understanding of the Archtics application, and an intermediate understanding of one or more related Archtics systems such as the Ticketmaster Host, Account Manager, Mail Manager, Access Manager, and EMT, and how they relate to Archtics would be a huge plus.
Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.