Detroit, MI (Tower)
Join us and be on the cutting edge of end user technologies including the latest releases of Office 365 and ancillary products to help our end users most effectively use and adopt technologies that advance collaboration, effectiveness and efficiency. Administer and provide basic technical support to end clients in support of PC’s, mobile devices (smartphone, tablet) and print services across the BCBSM enterprise. Duties include direct support of end users and administration of end user products as well as process metric reporting, documentation of processes, standards and end user support materials, coordination of software and hardware deployments, data administration and reporting tasks, as well as delivery and break-fix support for project related/specialized client devices. IT Operations management background strongly preferred, either in education or experience.
Provide maintenance and support for basic client products, peripherals, network and physical moves. Partner with business clients to understand user needs and provide improvement to business processes, resolve problems, and technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member. Work under general guidance from senior team members.
Work with team lead or senior team members to understand user’s client technologies requirements. Documents requirements.
Provide input during short-term client technologies project/task planning efforts with team members. Document discussion and agreements.
Participate in the deployment of new or upgraded images, software and hardware for multiple clients. Configure and install desktop PCs, peripheral equipment, laptops and other mobile devices. Follow established procedures for performing configuration changes, updates and upgrades. Perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Provide feedback on new software performance and testing.
Participate with Level 2 issue assessment and resolutions of problems. Diagnose and resolve client workstation and mobile device hardware and software issues. Create temporary solutions until permanent solutions can be implemented. Provide technical support to meetings that include video conferencing. Document solutions to common problems and responses for frequently asked questions.
Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development.
Gather research data on vendor products.
Adhere to policies, procedures and standards. Support IT inventory management.
Provide on-the-spot training to clients, as needed.
Other duties as assigned.
EDUCATION AND/OR EXPERIENCE
Associate's Degree in related field preferred.
One (1) year experience in Information Technology required.
OTHER SKILLS AND ABILITIES
Problem solving skills.
Customer service skills
Written and verbal communication skills.
Accuracy and attention to detail.
Ability to work independently, or within a team environment.
Other related skills and/or abilities may be required to perform this job.
All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Job Information Technology
Primary Location Detroit
Organization Production Office-7113