Client Data Manager

Maritz - St. Louis, MO (30+ days ago)3.6


Job Description Summary

We’re looking for a Client Data Manager to join our loyalty marketing team. As a Client Data Manager, you must be a critical thinker who is adept at monitoring, reporting and communicating key insights through the use of data. You’ll develop custom reports and respond to ad hoc data queries, as well as work closely with clients and internal stakeholders on issues and initiatives that impact data integrity, data needs, data enhancements and reporting. The Client Data Manager will partner with IT and our analytics team to leverage data assets to help the team develop on target communications, promotions and platform enhancements. If you love data, have a strong knowledge of Excel and SQL, exceptional organization skills and a self-starter mindset, we’ll provide you with the tools, training, support, and structure to get started.

This role will join Maritz - Channel Services as a contractor, option to hire full-time. Please apply if you are open to working on contract for 6 months+ or are open to more information on full-time option.

Client Data Manager

Scope

  • Design and develop core reports, working to improve the quality of information provided to both internal stakeholders and external clients
  • Design and implement reporting dashboards that track key business metrics and provide actionable recommendations by effectively communicating results to cross-functional groups
  • Collaborate with internal stakeholders and clients to define reporting requirements
  • Independently interfaces with day-to-day client contact and internal team members; able to resolve escalation of most issues without supervisor involvement
  • Ensure data quality; review data for inconsistencies or anomalies that could skew analytical results
  • Identify, analyze and interpret trends or patterns in complex data sets
  • Take ownership of projects and prioritize assignments
  • Collaborate, coordinate, and communicate to internal and external stakeholders regarding data availability and the delivery of reports
  • Increase effectiveness, accuracy, and speed of all reporting/analytics deliverables
  • Work with developers to optimize and enhance our current data collection and management in order to provide a 360 view of program members
  • Manages user acceptance testing of associated platforms. Involves a level of integration with various vendors and other Maritz businesses

Reporting and Working Relationships

Reports to Sr. Manager level or above within Channel Services. Collaborates with client project team on issues that pertain to client data. Collaborates with data suppliers/consumers and data analysts as needed.Interactsregularly with external clients to explain reports and capture requests.

Primary Responsibilities

40%: Data Governance: Combined focus on Data Management and Data Integrity. Helps to envision and implement a business intelligence strategy aimed at meeting reporting and analytics needs in alignment with business objectives, including data warehousing and BI solutions. Documents and maintains data models, data dictionaries and other reference materials for use in advancing data integration efforts and incorporating the latest data governance practices. Works with IT and analytics team to ensure data definitions, uses and limitations are understood. Assures that procedures for acquiring/using new data and for testing and maintaining data integrity are followed. Documents data precedence rules and ensures they are implemented correctly and are tested regularly. Manages data exchange processes for data partners/suppliers to ensure timely files and consistent file formats/names.

20%: Reporting Oversight: Ensures the accuracy of all program reports utilizing SQL for data validation. Leads requirements gathering, design and oversees development of new program reports. Reviews reports produced by the client team for quality and accuracy. Ensures approved reports are run on schedule and submitted to the client on expected date as outlined in the Report Delivery Calendar.

20% Technical Execution: Knowledgeable of the timetable and client expectations established for all technical/data projects. Actively participates in client meetings as required. Manages client expectations related to data and reporting management. Prepare documentation of process and procedures to effectively and efficiently ensure technology and data deliverables. Escalate client data issues to management where appropriate. Understands service level agreements as it relates to the database/website. Collaborate with assigned technical team in regard to client data needs.

20%: User Acceptance Testing: Manage the user acceptance testing process for assigned applications. Coordinate testing efforts among internal resources. Consolidate feedback and provide to third party technology provider. Ensure identified issues are resolved with third party technology partner prior to production release.

Skill Set / Qualifications

  • Minimum of Bachelor's Degree in Computer Science, Marketing Analytics, Business, Statistics, or other related studies and 7+ years of experience in related field, preferably with some marketing background
  • Proficient in SQL (SQL Server 2008 or newer preferred) and experience extracting data from multiple source systems and relational databases Reporting tool experience (Crystal reports, SSRS, Power BI, etc) a plus (not required) Knowledge of Microsoft Office products, with advanced proficiency in Excel
  • Thorough and practical understanding of BI, analytics, integration & data governance Excellent oral and written communication skills and ability to explain data to business users and communicate with clients

This role will join Maritz - Channel Services as a contractor, option to hire full-time. Please apply if you are open to working on contract for 6 months+.

Job Type: Full-time

Salary: $60,000.00 to $80,000.00 /year

Experience:

  • reporting: 1 year
  • Market Analysis: 3 years
  • SQL: 1 year

Education:

  • Bachelor's

Location:

  • St. Louis, MO

Required work authorization:

  • United States