Technical Support Engineer

Protege - Irvine, CA4.2

30+ days agoFull-time$85,000 - $95,000 a year
Skills
Protege Hunters recruiting firm seeks a Technical Support Engineer with experience in MS IIS and authentication for a role in Irvine, CA (possibly remote).

BASICS:
Direct-hire position for US Citizen or Green Card holder (no C2C)
Work on-site in Irvine, CA (remote is a possibility)
Salary: $85-95k
Needed: 3 years with MS IIS, SaML, Active Directory, Federation, and Authentication

COMPANY:
Disruptive was named after these people! They are a leading name in the industry for all that they do, and they're growing. Market share, reliable name, and the "Cadillac effect" all pull for them... not to mention 20 years in the field, nearly 200 employees, and a phenomenal office environment.

ROLE:
Support Engineers are responsible for providing technical support to customers by answering complex questions on functionality and product usage via web, phone, chat and email. Support Engineers are also responsible for recreating customer problems and collaborating with other parts of the organization to bring resolution for the customer. As a successful Support Engineer you must be able to work independently to troubleshoot customer issues and operate as a key member of a virtual product team. Ability to provide 24X7 on-call Support for critical customer issues.

SKILLS:
This is not a Help Desk role
Outstanding customer service skills and the ability to interface, collaborate and prioritize customer issues with R&D teams and effectively communicate solutions to customers

TECHNOLOGY:
3 years managing or maintaining web applications hosted on IIS
3 years experience with integrating and/or troubleshooting SAML, WS-Fed, OAuth2/OpenID Connect applications.
3 years experience managing Active Directory
3 years using WireShark or Fiddler to troubleshoot network-related issues
3 years in a customer-facing role as a support engineer

Keywords:
Windows Server Operating Systems Windows Server 2008 R2 2012 2012 R2 IIS 7.5 and 8 and Web Server SSL CertificatesWindows Client Windows Vista Windows 7 8 8.1 Active Directory LDAP Structure and Objects/ Object Attributes / Rights delegationForest Domains Kerberos authentication Database MSSQL Oracle Scripting Database Stored procedures Networking Security Zones Firewalls TCP UDP Port Domain Naming Systems Cisco ASA Juniper SSL VPN Citrix Access Gateway FortiGATE SonicWALL VPN authentication components procedures protocols LDAP RADIUS X509 Certificates SAML VPN troubleshooting and ability to learn new VPN technologies Load Balancers F5 BIG IP Riverbed Stingray Citrix Netscaler web sessions