Intake Specialist

Volunteers of America SW - National City, CA (30+ days ago)2.3

About Us:
For more than 118 years Volunteers of America has been the charity to step forward and help the most vulnerable in communities across the United States. Volunteers of America, Southwest inspires hope through its ministry of service by providing individuals and families with the tools they need to improve their quality of life. We operate twenty- eight human service programs in the areas of education and social development of young children, treatment and rehabilitation, housing, veterans and aging services. Each year, more than 13,000 lives are changed through our services. Our programs are located in San Diego, Imperial, Riverside and San Bernardino Counties. To learn more visit us online at

Job Opportunity:
Under the direction of the Project Director, the Intake Specialist will screen, assess and process intakes of detoxification, long term treatment and sobering services clients. The individual will process service fees, monitor clients while they are at the center, and handle appropriate documentation.


Learn and adhere to Volunteers of America Policies and Procedures.
Follow all Safety Policies and Procedures and insure that residents and staff are safe at all times.
Gather applicant information for screening/assessment, complete intakes, discharges, service point data forms, CAlOMS forms and resident documentation accurately and in the required program time frames for regulatory compliance.
Data entry of applicable information in the organization's data management system.
Provide transportation and the safety of residents for needed services.
Maintain a good rapport, respect and communication with law enforcement or court officials, agency visitors, and community social service agencies.
Participate in the cleaning, and maintenance of the facility and program equipment and furnishings.
Perform other duties as assigned by Project Director.
Physical requirements as described in attachment.


High school diploma or GED and must be registered or certified with CCAPP or CAADE. 0-3 years of related work experience. Must be able to read, write and verbally communicate in the English language. Additional requirements include:

Ability to learn and maintain a working knowledge of the confidentiality regulations pertaining to alcohol and drug treatment programs.
Ability to communicate effectively both orally and in writing.
Ability to properly complete all program forms independently.
Ability to comprehend and properly implement instructions and procedures.
Ability to convey respect, concern and understanding to clients, fellow employees and the public.
Must demonstrate good judgment, enhancing program effectiveness.
Must have the ability to respond appropriately in emergency medical situations.
Computer skills in Windows, Microsoft Office programs desired.
Must be flexible to meet scheduling demands.
Must be free from formal Probation/Parole status for a minimum of (3) years.
Must have (3) years continuous sobriety if recovering.
Valid California Driver's License desired.
Must obtain TB prior to first day of employment.
Must obtain physical (w/in 7 days) of employment.
Must obtain CPR/1st Aide (w/in 3 months) of employment.

EOE M/V/D/F This Employer participates in E-Verify. Applications are only accepted online. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact us at (619) 282-8211 or for assistance.