Call Center Rep-Arlington

North Texas Area Community Health Centers - Arlington, TX (30+ days ago)3.4

Job Summary

Responsible for answering and routing phone calls, included but not limited to scheduling and confirming patient appointments using a telephone software system and an electronic practice management system.

Re spo ns ibilities

  • Schedule appointments for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into Electronic Practice Management System (address, telephone number, financial information).
  • Discuss available coverage options, including private insurance, Medicare/Medicaid/CHIP, state funded programs, sliding scale and self-pay.
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
  • Remind caller to arrive at the designated arrival time in order to register and complete necessary paperwork.
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused care
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to manager/providers/practice manager.
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Serve as the communication liaison between patient and clinical staff by inputting and updating tasks in designated system.
  • Other reasonably related duties as assigned by supervisor or manager.

Per fo rm an ce Requirements

  • Ability to recognize and respect cultural diversity of patients.
  • Recognize and respond effectively to verbal, nonverbal, and written communication.
  • Ability to follow established policies and procedures dealing with health care.
  • Possess willingness to accept direction and perform repetitive tasks.
  • Comply with established risk management and safety procedures.
  • Able to establish and maintain effective working relationships with the patients and health center team.
  • Must respect the confidential nature of medical information.
  • Working knowledge of standard concepts, practices, and procedures.
  • Able to work efficiently and cope with emergency situations, including scheduling changes and provider requirements.
  • Capable of using experience and judgment to plan and accomplish goals.
  • Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.

Mini mu m Qualifications

  • High School Graduate or Equivalent Preferred.
  • One (1) year of Data Entry/Medical Office Experience Preferred.
  • Good computer skills and a working knowledge of Microsoft Office.
  • Good communication skills including verbal and written.
  • Professional manner and appearance.
  • Emotional and physical ability to meet the demands of the position.
  • Bi-lingual (English/Spanish) highly preferred.

Job Type: Full-time

Job Type: Full-time


  • Data Entry: 1 year (Required)


  • High school (Required)


  • Spanish (Required)