The HR Business Partner is responsible for implementing family member relations strategies that promote positive internal relationships and ensure consistent interpretation and execution of policies and procedures throughout the credit union. They will provide day-to-day performance management guidance to leaders, research and evaluate complex family member relations issues and provide technical guidance to leaders and family members on formulating a course of corrective action. He/she will be responsible for leading and implementing family member relations related projects and related training.
Work closely with leaders and family members to improve work relationships, build morale, and increase productivity and retention.
Support leaders with family member development by providing guidance on coaching, counseling, and performance management.
Provide guidance and interpretation as it relates to policies and procedures.
Partner with leaders on the development of corrective action and implementation of performance improvement plans.
Provide support to leaders in handling difficult or complex family member relations issues and in resolving complaints or disputes.
Advise leaders on appropriate disciplinary actions and procedures to ensure consistency and provide risk assessments for involuntary separations.
Partner with other departments such as Legal or Internal Audit when conducting investigations, research policies/practices, create and gather documentation, make recommendations and implement resolutions when applicable. Identify best practices to influence continuous improvement in the organization.
Manage the Ethics Hotline system and serve as a member of the ethics committee team.
Coordinate shipping of personal items to separated family members.
Represent the company at various employment related hearings(unemployment, mediation, wage/hour, equal employment, etc.).
Conduct exit and stay interviews for family members and compile statistical reports and information.
Evaluate trends and concerns in family member activity; summarize findings and provide recommendations to the Director of Canvas Family Services and other leaders within the credit union.
Responsible for designing and administering proactive programs and plans related to family member relations activities.
Responsible for managing the background check process for potential new hire candidates and working with the Director of Canvas Family Services to adjudicate background check results.
Assist with updating family member data in HRI system as needed. This includes; new hire, transfer and separation data.
Participate in the New Family Member Orientation sessions as required.
Interpret laws as they relate to policies and procedures.Maintain knowledge and understanding of applicable regulations including
DOL, EEOC, HIPPA, FMLA, ERISA, FLSA, COBRA and other employment laws. Ensure compliance with all federal and state employment laws and regulations.
Develop and implement family member relations related policies and procedures including updating leader and family member handbooks.
Provide training to leaders and family members on employee relations issues.
Manage and maintain highly sensitive and confidential information.
Exhibit support for the organization’s mission, vision, goals, initiatives and cost control.
Comply with Bank Secrecy Act (BSA) and other compliance requests and
Follow all safety and security guidelines to properly safeguard member and organization assets.
Regular attendance and punctuality are essential functions of the
Perform other job duties as assigned.
Extensive and practical knowledge of family member relations, people operations, federal and state employment laws and
Demonstrates strong consultative, coaching and collaboration skills.
Excellent verbal, written and interpersonal communication skills with the ability to explain policies, procedures and programs.
Must have multi-state employment law experience, including California.
Provide informed professional assistance to leaders and family members.
Strong problem solving, critical thinking and decision making skills.
Strong organizational and project management skills with ability
to manage multiple priorities.
Proficient in MS Office (Outlook, Excel, Word and PowerPoint).
Ability to maintain confidences.Position requires strict confidentiality of all family member records and information and requires incumbent to sign a confidentiality agreement.
Education or Formal Training: Bachelor’s degree in Human Resources or related discipline. Master’s degree or Juris Doctorate degree preferred.
Experience: Minimum five years of HR Management, Employment law or People Relations experience. SPHR/SHRM-SCP certification preferred.
Working Environment/Physical Activities
High volume, faced-paced office environment with some travel. Must be able to attend meetings and events outside of regular business hours. The job routinely uses standard office equipment such as computers, phones, printers, copiers, fax machines and filing cabinets. The position requires manual dexterity, the ability to lift files and open filing cabinets. The position requires bending, stooping, or standing as necessary.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the family member for this job. Duties, responsibilities and activities may change at any time with or without notice.