Customer Technical Specialist, Associate

Pragmatics - Washington, DC (30+ days ago)3.7


Would you like to perform rewarding work while contributing to the success of an established, growing company? Pragmatics, Inc. is seeking a Mid-Level Deskside Support Engineer to support the Overseas Private Investment Corporation (OPIC). This position is contingent upon contract award.

As a Mid-Level Deskside Support Engineer, you will be performing the following responsibilities:

List duties

Provide deskside support at the customer’s desk on the OPIC employees.
Manage and process new customer service or technology requests.
Provide status updates on all tickets worked on a daily basis.
Develop new, maintain existing, and ensure compliance with standard operating procedures (SOPs) and standard implementation procedures (SIPs) for operational tasks.
Deploy lifecycle refresh of systems.
Own and manage tickets.
Train users (some remote) on OPIC applications.
CA Service Center
Crystal reports
Required skills

CA Service Center experience
Microsoft Office 2013
Windows7, Windows10
Experience with standard desktop technologies and applications.
education and years of experience

3-5 years of experience
clearance

Must have an active Secret Clearance or higher
company overview

Join an established, reliable mid-tier government contractor with a reputation for excellence. For more than 30 years, Pragmatics, Inc. has provided state-of-the-art IT services and solutions for the federal government. We provide software engineering and systems integration, systems engineering, information assurance, program management support, and IT infrastructure management. Pragmatics has many diverse contracts with both defense and civilian agencies. We have been externally appraised at SEI CMMI® Level 5 and are ISO 9001, ISO/IEC 27001, ISO/IEC 20000-1 certified.

Pragmatics strives to provide the highest level of customer satisfaction, as well as rewarding careers for our employees, who are hardworking, enthusiastic, and dedicated to superior performance. We encourage you to find out more about the company and our benefits at: www.pragmatics.com. We are Equal Opportunity Employer. We encourage you to find out more about the company and our benefits on our Web site: www.pragmatics.com