Urgently hiring
WILLING TO TRAIN
Ernie's Towing is currently looking to fill a full time and a part time office position for a Dispatcher Assistant / Call Taker. Candidates must have great communications skills, typing, multitasking, the ability to prioritize, and be able to handle stressful situations. This is an entry level position with no experience required and plenty of room to grow within the company. Many of our part time employees grow into full time positions. To apply you may stop in to drop off a resume or pick up an application at Ernie's Towing in Northampton or Amherst Office, Monday - Friday's between 9am-5pm. You can also reply to this posting by emailing a resume.
Responsibilities
- Manage incoming calls
- Relay information to Tow Truck Drivers
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Documenting detailed notes
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative or dispatcher
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Types: Full-time, Part-time
Pay: $700.00 - $1,000.00 per week
Expected hours: 45 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Physical Setting:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Application Question(s):
- Do you have any mechanical knowledge or past experience in any automotive position?
Work Location: In person
