Revenue Cycle Educator

Eskenazi Health - Indianapolis, IN3.4

The Revenue Cycle Educator, under the supervision of the Revenue Cycle Education Manager and Revenue Cycle Support Director, will administer end-user training. This includes the responsibility to plan, teach, monitor, and evaluate end-users while working with the rest of the training staff to ensure a successful education program. Other tasks include participating in program development, building lessons, and creating training materials, as well as objective competencies. Revenue Cycle Educators will travel to training sites, complete classroom set-up and tear down, and troubleshoot computer issues. This role exists to provide systems and process knowledge.

Manages and teaches instructor-led and technology-delivered courses in a classroom environment and works with the Principal Trainer to refine and update course content as required; assists with developing appropriate program evaluation tools to assess the effectiveness of each training module

As an EPIC Credentialed Trainer, works with the Principal Trainer to deliver the training program material to an audience for the specific application related to their credentialing; delivers and helps develop and rework EPIC curriculum when appropriate
Follows the instructional sequence for all classes: development, preparation, application and evaluation; develops lesson plans (excluding Epic Systems) to include course title, primary and secondary objectives, preparatory assignments, references, instructional media, instructional methods, equipment, materials, application and evaluation
Works in conjunction with departmental leadership to develop learning curriculum that will teach best practices, process improvement, and strengthen customer satisfaction; using the Course Development Process (CDP) and outline specific guidelines:
Research/Observations: schedules departmental interviews, and documents observation findings
Collaboration: discusses findings with departmental leadership, develops workflows within Visio to aid with standardizing process current vs future state
Course Development: creates formal report and develops lesson plans
Implementation: adds approved courses to department's course offerings
Monitoring: tracks trends, process and quality of Revenue Cycle trainings; works with departments to re-educate, re-evaluate and update training as necessary
Classroom Training: presents information in a structured learning environment, manages group discussions and group processes; considers adult learning characteristics and learning styles; considers the challenges of training adults with specific needs and makes timely adjustments, as needed
Provides tutoring and one-on-one support to users who may require additional assistance and provides long term support to EPIC end-users
Plans for positive training environment during instruction; assesses learner performance through evaluative processes to include developing/administering written/electronic performance testing
Provides continuing education sessions for all Revenue Cycle employees and some clinical staff to include EPIC Revenue Cycle functions and responsibilities
Maintains and updates all training materials as needed to keep up with federal, state, local and hospital policies
Assists with assessing quality assurance with the development of electronic, written reports and statistics related to operational performance of the staff for use in evaluations and in determining departmental education needs
Assists in identifying systems issues; provides testing and works to assist in solving and implementing recommended solutions
Ensures, advocates and incorporates excellence in customer service values at all times
Builds effective, collaborative relationships across different departments within the organization to define and solve problems or reach agreements on a course of action while considering multiple perspectives
Develops and presents training material for new and revised programs
Facilitates educational workshops with Managed Care Entities (MCE's), including but not limited to MHS, CareSource, MDwise, and Anthem
Works assigned queues in a timely manner while ensuring quality and accuracy of work
Communicates program changes that may impact operations
Provides training related to the MDwise MCO Indiana Medicaid Programs for current and new staff
Provides training related to the MDwise MCO Indiana Medicaid Programs for individuals contracted externally to provide support to practices
Maintains relationships with DS Provider Networks participating in the MDwise programs
Maintains policy and procedure documentation

Bachelor's degree in Business or a related field, OR four (4) years of experience in registration, insurance eligibility, benefit verification, hospital (HB) or physician's billing (PB).

Three (3) years of experience in adult training, program development, program design and implementation

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