- This role is for our etta Chicago location and is part time*
Award-winning Chef Danny Grant’s latest project etta is located in the Bucktown neighborhood of Chicago. With a daily-changing menu of wood-fired pizzas, house-made pastas and farm fresh salads, etta is a celebration of rustic cuisine. etta’s concept is straightforward and honest: to serve simple, seasonal and expertly crafted food — all done within a casual-elegant neighborhood setting.
In everything we do, there are four principles that we live by:
Generous - We always give more than we receive and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.
Professional - We do our work exceptionally, with skill and talent born from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other restaurant.
Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant such as Maple & Ash.
Fail Fast - As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.
What You Will Do
Manage reservations on reservation software
Preforms reservation call-backs and maintain proper phone etiquette
Enthusiastically engage guests upon arrival and graciously thank them for dining
Manage waiting guests
Designate table assignments
Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests
Be flexible and able to adjust to meet the changing needs of the restaurant and guests
Maintain a level of professionalism and community effectively
Be considerate and willing to help out fellow teammates
Tolerate pressure and work calmly and efficiently during busy times
Develop and maintain relationships with bocuse guests, investors and local concierge
Communicate changes/events that can influence covers
Who We Are Looking For
Prior use with reservation software is a plus
Professional, articulate, friendly, and punctual
Possesses and exhibits the drive to provide exceptional service
Flexible hours are required (able to work days, nights, weekends, holidays)
Confidence in personal style and appearance
Must be able to work at a rapid pace while maintaining attention to detail
Communication and ability to delegate
Skilled in time management