Billing and Business Support Manager

PFM - Philadelphia, PA3.8

The PFM Group of companies is a national leader in providing independent financial advice as well as investment advisory, management consulting, and strategic planning services to local, state, and regional government and non-profit clients. For four decades, PFM has built a solid presence in the municipal marketplace. We currently employ more than 650 professionals in over 40 locations across the country.

PFM is seeking a Revenue Recognition, Billing and Collections Manager to work in our Center City Philadelphia headquarters. In this newly-created role, the position is responsible for serving as a team leader in the Accounting department and ensuring the department provides effective billing and collections services for the organization and various business leaders which leads to appropriate financial reporting. The professional in this position should also have excellent presentation and communication skills as creating understanding of issues, risks, opportunities and options regarding billing, revenue recognition and collections are an important part of this role.

The position will report to the Corporate Controller.


The position’s core duties will include:
Manage and provide day to day guidance, coaching and development to the professionals in the Billing and Business Support
Review billing team work
Manage billing processes including invoice production and collection functions and ensure their completion, accuracy, and timeliness
Review invoicing for appropriate GL reporting
Partner with the general accounting department on revenue related items
Work proactively with project managers to resolve billing and collection issues
Review collections and AR aging reports and communicate with business leaders to ensure collections
Manage the AR and AR aging follow up process
Work with various departments to implement Workday collections automated application software
Work with clients to move them to electronic payments
Collaborate with various leaders around the company to understand billing needs and requests
Respond to billing inquiries of clients and employees and determine solutions to correct issues they identify
Prepare complex invoices and related collections where required
Work to implement best practices to improve efficiency
Collaborate with project managers and legal on drafting customer contracts so a US GAAP understanding is considered upon creation of contracts
Analyze work-in-process/unbilled AR balance sheet accounts for each customer contract monthly for appropriate balance sheet/P&L treatment
Ensuring appropriate treatment of subcontractors revenue and expenses
Perform monthly balance sheet reconciliations for work-in-process/unbilled AR balance sheet accounts
Have a thorough understanding of the US GAAP revenue recognition rules
Read customer contract to determine appropriate revenue recognition for items such as one-time vs. point-in-time recognition, or gross vs. net recognition
Working with various departments to build the accounting system to streamline revenue recognition process
Identify and assist with an ERP process enhancements while collaborating with various departments within the company
Work with UK accounting firm to ensure appropriate US to UK GAAP adjustments are made
Transition into the billing team the decentralized billing which exists throughout the company
Manage process for receivable reserves and charge-offs
Manage communication and collection process with business leaders and clients
Work with various business leaders regarding deferred revenue related activity
Complex contract billing
Other special projects as requested
Company integration for acquisitions

Skills/ Experience:
Minimum 5-10 years of experience working for a billing team
Client-facing experience required
Bachelor’s degree required
Demonstrated experience with Workday, a similar ERP system, or a related accounting system desired

Key Competencies:
Ability to handle high volume of transactions and emails
Financial management acumen and technical skills
Ability to learn and utilize ERP system for accounting management functions
Proficient with Microsoft Office applications (Excel, Word, PowerPoint)
Demonstrates excellent business acumen
Demonstrates strong written and oral communication skills
Strong interpersonal skills to interface regularly with customers and colleagues at all levels of the organization
Strong organizational skills, deadline management, and time management skills
Demonstrates superior ethics and sound judgment at all times

Additional Information:
PFM is an equal opportunity employer (EOE, M/F/D/V) and maintains a drug-free work environment.

PFM is not offering visa sponsorship for this position.